Customer Success Manager

UseRogue.com; United States; Remote; USD 73,000 - 150,000; Full time

Job summary

Join a groundbreaking startup that's revolutionizing proposal management for government contracts. As a Customer Success Manager, you'll leverage your expertise to empower teams, ensuring they achieve their contracting goals using advanced AI tools. Help change the landscape of government contracting while enjoying a remote-first work culture with competitive benefits.

Benefits

Health benefits

401k

Unlimited PTO

Remote-first working culture

Direct impact on product development

Qualifications

• 5+ years writing or managing federal RFPs.
• Understand FAR requirements and compliance matrices.
• Ability to explain complex processes clearly.

Responsibilities

• Transform proposal teams from chaos to clarity.
• Run demonstrations for procurement professionals.
• Create adoption playbooks for customer engagement.

Skills

Proposal experience

GovCon knowledge

Teaching instincts

Tech curiosity

Real talk communication

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from UseRogue.com

You've been there. 2 AM, three days before deadline, staring at a compliance matrix that makes no sense. Your technical team handed you bullet points. The capture manager wants "more sizzle." The CEO is breathing down your neck about the $50M opportunity that could make or break the quarter.

Your coffee's gone cold. Again.

Now Help Others Skip the Pain

Join Rogue and turn frustrated government contractors into proposal machines. Our AI platform does what you wish existed during your worst RFP nightmares—it actually writes compliant proposals that win.

Your job: make customers so successful they can't imagine life without us.

What You'll Own

• Transform proposal teams from chaos to clarity. Take a BD director who's never used AI and turn them into someone who generates first drafts in 15 minutes instead of starting with blank pages.
• Run killer demos that make procurement professionals sit up and pay attention. Show them exactly how our AI builds compliance matrices, mines past performance, and writes to evaluation criteria.
• Be the customer whisperer. When someone says "This doesn't work like we need it to," you figure out what they actually need and get it built.
• Create adoption playbooks that work in the real world. Your government contracting background means you know the difference between features that sound cool and tools that actually help win contracts.

What You Bring

• Battle-tested proposal experience. 5+ years writing or managing federal RFPs. You've lived through source selections, protests, and CPAR ratings. You know why past performance matters more than technical approach on some competitions.
• Deep GovCon knowledge. You understand FAR requirements, can explain the difference between IDIQ and BPA contracts, and know why compliance matrices exist (even if you hate them).
• Teaching instincts. You can explain complex processes to stressed-out proposal managers without making them feel stupid. Bonus points if you've trained junior staff.
• Tech curiosity. You don't need to code, but you should get excited about tools that eliminate manual work. If you've ever automated something in Excel, you're our type of person.
• Real talk communication. You can have honest conversations about what's working and what isn't. No corporate speak required.

What We Offer

• Full benefits: Health, 401k
• Unlimited PTO that we actually encourage you to use
• Remote-first: Work from anywhere in the US
• Direct impact: Your customer feedback shapes our product roadmap

The Reality Check

This isn't easy. You'll work with customers who are skeptical of AI, stressed about deadlines, and protective of their processes. But when you help someone win their first contract using our platform, you'll remember why this matters.

We're not just building software. We're changing how government contractors compete and win.

Ready?

Send your resume and answer this: Tell us about your worst proposal experience. What went wrong, and how would you fix it today?

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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