Customer Success Manager

CLARA Analytics; United States; Remote; USD 125,000 - 155,000; Full time

Job summary

CLARA Analytics is seeking a Customer Success Manager to ensure clients successfully use the company's AI-driven platform in the insurance sector. This role involves client onboarding, relationship management, and promoting product adoption. The ideal candidate has strong communication skills and relevant experience in insurance or analytics.

Benefits

Competitive salary with bonus

Health and ancillary insurance

Flexible PTO

401k with match

Qualifications

• 4-5 years in claims, analytics, customer success, or consulting for insurance casualty lines.
• Proven ability to manage executive-level relationships.
• Familiarity with AI, machine learning, and analytics.

Responsibilities

• Serve as primary contact for insurance clients using CLARA's AI platform.
• Guide onboarding and implementation efforts.
• Monitor and drive adoption of CLARA's AI solutions.

Skills

Excellent communication

Presentation skills

Problem-solving skills

Stakeholder engagement

Knowledge of AI

Education

Bachelor’s Degree or equivalent

Tools

Excel

Powerpoint

Tableau

PowerBI

Job description

Join to apply for the Customer Success Manager role at CLARA Analytics

Join to apply for the Customer Success Manager role at CLARA Analytics

This range is provided by CLARA Analytics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$125,000.00/yr - $155,000.00/yr

Additional compensation types

Annual Bonus

Customer Success Manager - Job Overview

Note: this is a client-facing role that requires deep knowledge of P&C insurance

About CLARA

CLARA Analytics is the leading AI as a service (AIaaS) provider that improves casualty claims outcomes for commercial insurance carriers and self-insured organizations. The company’s product suite for workers comp, commercial auto and general liability insurance claims applies image recognition, natural language processing, and other AI-based techniques to unlock insights from medical notes, bills and other documents surrounding a claim. CLARA’s customers include companies from the top 25 global insurance carriers to large third-party administrators and self-insured organizations. Founded in 2017, CLARA Analytics is headquartered in California’s Silicon Valley. For more information, visit www.claraanalytics.com.

About the Role

As a Customer Success Manager (CSM) focused on insurance casualty lines (e.g., workers' compensation, general liability, auto liability), you will be the strategic partner and trusted advisor to CLARA`s clients. You will play a pivotal role in onboarding, adoption, optimization, and retention—ensuring clients achieve measurable business outcomes using CLARA’s AI-driven solutions. This role is ideal for a go-getter with prior insurance and consulting experience, familiarity with AI or data analytics tools, and a track record of driving customer success and stakeholder engagement.

What You’ll Do...

• Serve as the primary point of contact for a portfolio of insurance clients using CLARA's AI-based platform.
• Guide onboarding and implementation efforts in partnership with product, data science, and technical delivery teams.
• Build strong relationships with claims executives, adjusters, and operational leaders to understand their goals and ensure product alignment.
• Monitor and drive adoption, usage, and value realization of CLARA's AI solutions.
• Collaborate on Quarterly Partnership Reviews, showcasing metrics, outcomes, ROI, usage, alerts to actionable outcomes and the product strategic roadmaps.
• Identify risks to client satisfaction and proactively manage escalations and renewals.
• Influence product enhancements by capturing client feedback and industry trends.
• Act as a trusted AI translator by simplifying complex analytics into clear, actionable insights for insurance audiences.

What We’re Looking For...

Required:

• Bachelor’s Degree OR equivalent relevant work experience in lieu of Bachelor’s Degree.
• At least 4 - 5 years in a claims, analytics, customer success, or consulting role for insurance casualty lines (workers' comp, GL, etc.),
• Knowledge of AI, machine learning, analytics, and other technical spaces.
• Proven ability to manage executive-level relationships and drive stakeholder engagement and change management.
• Excellent communication, presentation, and problem-solving skills.
• Proficient in Excel and Powerpoint.

Preferred:

• Exposure to the insurtech space, including claims intelligence and document intelligence.
• Experience at a management consulting firm, preferably in a client-facing services role.
• Comfort with Analytics tools, such as Tableau or PowerBI.

What We Offer...

• The opportunity to make a real impact on a growing company.
• Collaborative and supportive work environment.
• Competitive salary (base + bonus) and benefits package (employer-provided health and ancillary insurance, flexible PTO, fully remote, 401k with match, etc.)
• Be a part of a team that is passionate about what we do!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Insurance

Referrals increase your chances of interviewing at CLARA Analytics by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Paid paternity leave

Paid maternity leave

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