Customer Success Manager

LiaHia; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

LiaHia is seeking a Customer Success Manager to be the primary contact for clients across the U.S., guiding them through onboarding, coordinating with coaches and recruiters, and delivering weekly progress updates.

The role emphasizes clear communication, detail orientation, and proactive issue resolution. This is a freelance/contractor position with flexible hours depending on client load. Candidates should excel in a fast-paced environment and be comfortable navigating cross-functional teams.

Qualifications

• 2–4+ years in client/customer success, account management, or related roles.
• Excellent English communication.
• Strong organizational skills.
• Experience with CRMs or project management tools.

Responsibilities

• Client Onboarding — Guide clients through setup, expectations, and workflow.
• Weekly Updates — Provide structured progress reports.
• Expectation Management — Ensure clients understand timelines and deliverables.
• Issue Resolution — Handle concerns and escalat when needed.
• Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.
• CRM Management — Maintain accurate client records.

Skills

English communication

Organizational skills

Client success

Tools

CRM software

Project management tools

Job description

About the Role the company is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.

Responsibilities

• Client Onboarding — Guide clients through setup, expectations, and workflow.

• Weekly Updates — Provide structured progress reports.

• Expectation Management — Ensure clients understand timelines and deliverables.

• Issue Resolution — Handle concerns and escalat when needed.

• Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.

• CRM Management — Maintain accurate client records.

Requirements

• 2–4+ years in client/ customer success, account management, customer support, or recruiting coordination

• Excellent English communication
• Strong organizational skills
• Experience with CRMs or project management tools

Compensation & Hours

• $8–$12 USD/hr
• Hours vary based on client load
• Hours are not guaranteed
• Freelance / contractor role