Customer Success Manager

Weld North Education (now Imagine Learning); United States; Sur place; USD 64 678 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance options

401k with company match

Paid holidays

Paid time off

Maternity and family benefits

Volunteer time off

Tuition reimbursement

Remote work flexibility

Résumé du poste

Imagine Learning is seeking a Customer Success Manager (CSM) to own the business relationship with education customers. This role focuses on customer retention, growth, and satisfaction through effective adoption of Imagine Learning solutions.

Regular, full-time position reporting to the Customer Success Director, with US-based remote work and up to 30% travel. The CSM will lead cross-functional collaboration, analyze engagement data, and drive renewal and upsell opportunities while ensuring

Qualifications

• Bachelor’s degree in a related field and 4+ years of experience managing customer relationships in education technology.
• Experience presenting results to senior level executives preferred.
• Ability to quickly establish rapport with all levels up to Superintendent and Chief Academic Officer.
• Strong data analytics and spreadsheet skills for measuring customer outcomes.

Responsabilités

• Grow relationships with customer stakeholders.
• Take direct responsibility for customer relationships.
• Be an informed thought partner on implementation rollout and adoption of Imagine Learning solutions.
• Analyze customer engagement data to identify strengths and needs.
• Conduct regular customer check-ins to discuss progress and updates.
• Develop account strategies to maintain customer health and renewals, with upsell opportunities.
• Assist in creating and provisioning customer sites.
• Collaborate with internal teams to drive teacher adoption and success.
• Deliver onboarding support to ensure successful initial experiences with the site.
• Offer input on Customer Success team processes and procedures.

Connaissances

Communication skills

Analytical skills

Data analysis

Stakeholder management

Executive communication

Formation

Bachelor’s degree in related field

Description du poste

The Customer Success Manager (CSM) is a primary owner of the business relationship between Imagine Learning and the customer. The CSM is responsible for the customer’s success with Imagine Learning solutions, and is accountable for customer retention, growth and adoption, satisfaction, and stakeholder value.

Position Information

Regular, full‑time position, reporting to the Customer Success Director.

Compensation

Base pay is anticipated to be between $64,678.00 and $75,000.00 per year. Eligible employees may also receive incentive, commission, or annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.

Location

The role is US‑based and remote. Candidates that reside within 50 miles of a major, international airport are highly preferred.

Travel

Approximately up to 30% travel may be required, including day trips via personal care to school districts or airline/overnight travel. The company reimburses mileage and appropriate business‑related travel expenses.

Benefits

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums
• 401k plan with a company match
• 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
• Paid Time Off
• Comprehensive maternity and fertility/family building benefits
• Paid bonding leave when a new child joins your family
• Access to on‑demand mental health resources
• Life and short and long‑term disability insurance
• Pre‑tax savings plans
• Paid volunteer time off
• A wide variety of professional development programs, including tuition reimbursement
• Work from home opportunities that foster work/life balance

Responsibilities

• Grow relationships with customer stakeholders.
• Take direct responsibility for customer relationships.
• Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products.
• Analyze customer engagement data to identify implementation strengths and areas of need.
• Conduct regular customer check‑ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur.
• Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities.
• Provide assistance in creating and provisioning customer sites.
• Collaborate with internal teams to drive teacher adoption and success.
• Deliver onboarding support to customers to ensure that their initial experiences with the site are successful.
• Offer input on Customer Success team processes and procedures as required.

Qualifications

• Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company, or an equivalent combination of education and experience.
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.
• Direct and proven work with establishing strategic outcomes and measurements.
• Experience working with and presenting results to senior level executives preferred.
• Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer.
• High energy level, demonstrated drive to succeed, and a sense of urgency.
• Ability to use and interpret data analytics and spreadsheets.
• Proficient within a fast‑paced, growth organization is ideal.
• Excellent communication skills and analytical skills.
• This position is remote but may require approximately 15–50% travel, given your assigned territory.

Equal Opportunity Employer

Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion, age 40 and over, physical or mental disability, medical condition, genetic information, veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.