Customer Success Manager

Discover International; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

A medical imaging company is seeking a Senior Recruitment Consultant to manage and grow a portfolio of accounts in the United States. This role emphasizes account retention and expansion, requiring strong communication skills and a consultative approach. The ideal candidate will have 3-7 years of experience in Customer Success and a background in healthcare technology. If you are motivated by growth and customer partnerships, this position could be a great fit.

Qualifications

• 3–7 years of experience in Customer Success, Account Management, or Account Executive roles.
• Experience supporting existing accounts with a focus on growth, retention, and expansion.
• Familiarity with IDNs, hospital systems, or imaging facilities.
• Familiarity with IDNs, hospital systems, or imaging facilities.

Responsibilities

• Manage and grow a book of existing radiology and imaging accounts.
• Drive renewals, upsells, and expansions by understanding customer workflows.
• Build strong relationships with radiologists and administrative stakeholders.
• Identify whitespace opportunities within accounts and support territory growth initiatives.
• Partner with Sales on expansion strategy while remaining the day-to-day owner of the customer relationship.
• Support onboarding, adoption, and ongoing success of imaging solutions across MRI, CT, and enterprise imaging environments.
• Serve as the voice of the customer internally, sharing insights with Product and Leadership teams.

Skills

Customer Success

Account Management

Strong communication skills

Growth-oriented mindset

Consultative selling

Job description

Senior Recruitment Consultant at Discover International

We’re working with an innovative medical imaging company that partners with hospitals, IDNs, and imaging centers across the U.S. As a Customer Success Manager, you’ll own and grow a portfolio of existing accounts, acting as a trusted partner to clinical, operational, and executive stakeholders.

This role is heavily focused on account retention, expansion, and territory growth. You’ll work closely with Sales, Clinical, and Product teams to drive long-term value and uncover growth opportunities within your accounts.

What You’ll Do

• Manage and grow a book of existing radiology and imaging accounts, primarily within IDNs and hospital systems
• Drive renewals, upsells, and expansions by understanding customer workflows and business objectives
• Build strong relationships with radiologists, administrators, IT, and imaging leadership
• Identify whitespace opportunities within accounts and support territory growth initiatives
• Partner with Sales on expansion strategy while remaining the day-to-day owner of the customer relationship
• Support onboarding, adoption, and ongoing success of imaging solutions across MRI, CT, and enterprise imaging environments
• Serve as the voice of the customer internally, sharing insights with Product and Leadership teams

What We’re Looking For

• ~3–7 years of experience in Customer Success, Account Management, or Account Executive roles
• Experience supporting existing accounts with a focus on growth, retention, and expansion
• Background selling into radiology, medical imaging, or healthcare technology
• Familiarity with IDNs, hospital systems, or imaging facilities
• Comfortable working with complex products and multiple stakeholders
• Highly motivated, growth-oriented, and eager to take ownership of a territory
• Strong communication skills and a consultative, relationship-first mindset

Ready to Apply?

If you’re motivated by ownership, growth, and building long-term customer partnerships in medical imaging, this role could be a great next step.