Customer Success Manager

OneImaging Inc.; Ohio; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Equity incentive

Competitive benefits

Bonus eligibility

Job summary

OneImaging Inc. is seeking a Customer Success Manager to lead onboarding, implementation, and long-term satisfaction for strategic accounts in digital health.

You will manage customer data feeds, configure integrations, and act as a trusted advisor to ensure measurable outcomes. You will build relationships with stakeholders across multiple levels, drive adoption through reporting and analytics, and partner with Sales, Product, Engineering, and Support to optimize the customer journey.

Qualifications

• 5+ years of Customer Success/Account Management experience in digital health.
• Strong technical aptitude with data feeds, integrations, and system configurations.
• Ability to manage ambiguity and scale the CS organization.
• Experience managing vendor partners within healthcare/benefit programs.
• Proven track record of strategic relationships with customers.
• Analytical mindset with actionable reporting and data insights.
• Excellent project management skills with multiple priorities.

Responsibilities

• Lead end-to-end onboarding and data feed management for customers.
• Build relationships with stakeholders at multiple levels as strategic advisor.
• Deliver insights through reporting and analytics to drive adoption.
• Advocate for customers to influence product and service enhancements.
• Identify opportunities to optimize processes and efficiency.
• Collaborate with Sales, Product, Engineering and Support teams.

Skills

Customer Success

Data feed management

Stakeholder management

Reporting & analytics

Cross-functional collaboration

Project management

Healthcare industry knowledge

Ambiguity handling

Job description

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

As a Customer Success Manager at OneImaging, you'll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction of our customers. You'll be the primary point of contact for strategic accounts, responsible for guiding customers through implementation—including complex data feed management—and ensuring they achieve measurable outcomes. Post launch, you will be responsible for managing the revenue and strategic initiatives for your book of business. This role combines project management, stakeholder engagement, and a strong focus on analytics to drive success.

What you'll do:

• Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems.
• Strategic Stakeholder Management: Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging's program.
• Reporting & Analytics: Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders.
• Customer Advocacy: Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements.
• Continuous Improvement: Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management.
• Cross-functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.

About you:

• 5+ years of Customer Success/Account Management experience in digital health, supporting large employer clients
• Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
• Ability to manage through ambiguity, build processes and help scale the CS organization.
• Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
• Proven track record of building strategic relationships with key customer stakeholders.
• Analytical mindset with experience delivering actionable insights through reporting and data analysis.
• Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.

The base salary range for this position is $110,000 - $130,000. This position is also bonus eligible. Individual compensation will depend on various factors, including qualifications, skills, experience, location, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive and competitive benefits plans.

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].