Customer Success Manager

Aspiron Search Limited; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Equity

Job summary

Aspiron Search Limited is seeking a founding Customer Success Manager for a remote role with a fast-growing cybersecurity SaaS. You will own the post-sale lifecycle, onboarding, and ongoing customer health across 60+ accounts.

Thrive in a zero-process environment, building the CS function from scratch while driving renewals, expansion, and executive engagement with Sales. Strong security domain credibility is a plus.

Qualifications

• CS experience at an early-stage or technical SaaS company (security background a strong plus).
• Comfortable owning renewals, retention, or expansion revenue.
• Thrive with zero process and prefer building systems over inheriting them.
• Technical credibility with engineering and security teams.
• Able to translate technical value into enterprise business outcomes.

Responsibilities

• End-to-end post-sale relationship across 60+ accounts.
• Onboarding and implementation built from scratch.
• Develop a health-scoring and risk framework to catch churn early.
• Lead renewal and expansion motions in lockstep with Sales.
• Establish QBR cadence and executive engagement rhythm.
• Voiced customer needs back into Product and Engineering.

Skills

CS experience

SaaS security

Renewals & retention

Zero-process mindset

Technical credibility

Business outcomes

Job description

Remote | $140K–$180K OTE (70/30) + Equity

We're partnering with a fast growing cybersecurity company defending one of the most overlooked links in modern software.

Their platform is already protecting thousands of engineering orgs from supply chain attacks — and their research team has uncovered threats significant enough to hit the industry's biggest security stages.

The traction speaks for itself. 4x revenue growth in six months, almost entirely inbound, with zero customer churn to date.

Now they need a founding CSM to turn that momentum into a real function.

Why This Role Is Different

There's no playbook here. No health scores, no QBR cadence, no renewal motion, just founders and one AE holding the post sale relationship together. You're not joining a CS org. You're building one.

What You'll Own

• End-to-end post-sale relationship across 60+ accounts
• Onboarding and implementation, built from scratch
• A health-scoring and risk framework to catch churn early
• Renewal and expansion motions, in lockstep with Sales
• QBR cadence and executive engagement rhythm
• The voice of the customer back into Product and Engineering

Who You Are

• CS experience at an early-stage or technical SaaS company (security background a strong plus)
• Comfortable owning renewals, retention, or expansion revenue
• Thrive with zero process — you'd rather build the system than inherit one
• Technical enough to earn credibility with engineering and security teams
• Can translate technical value into business outcomes for enterprise buyers

Compensation

$140K–$180K OTE (70/30 split) + equity

If you want to build the CS playbook from zero.