Customer Success Manager

DARTS Credit; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A financial services company in the United States is seeking a Customer Success Manager to guide business owners through their credit building journey. The role involves onboarding new members, monitoring progress, and creating educational resources. Ideal candidates will have over 3 years of experience in customer success, excellent communication skills, and organizational abilities. Join us to help members achieve their funding goals and enhance their experience with our platform.

Qualifications

• 3+ years in customer success, account management, or client services.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple member relationships.

Responsibilities

• Onboard new members and provide personalized guidance on credit building strategies.
• Proactively monitor member progress and reach out with tailored recommendations.
• Resolve support inquiries with empathy, speed, and accuracy.

Skills

Customer success

Account management

Excellent communication skills

Organizational skills

Comfort with SaaS tools

Job description

Be the voice of our members. As a Customer Success Manager, you'll guide business owners through their credit building journey, ensuring they get the most value from the DARTS platform and reach their funding goals.

Key Responsibilities

• • Onboard new members and provide personalized guidance on credit building strategies.
• • Proactively monitor member progress and reach out with tailored recommendations.
• • Resolve support inquiries with empathy, speed, and accuracy.
• • Collect and relay member feedback to the product team to improve the platform.
• • Create educational resources, FAQs, and onboarding materials.

Qualifications

• • 3+ years in customer success, account management, or client services.
• • Excellent written and verbal communication skills.
• • Strong organizational skills and ability to manage multiple member relationships.
• • Comfort with SaaS tools and CRM platforms.

Preferred Experience

• • Knowledge of business credit, PAYDEX scores, or small business lending.
• • Experience in fintech or financial services.