Customer Success Manager

Fairs.com Inc; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Fully remote, US-based team

Real ownership from day one

Growth-focused role

Fair food. Annually.

Job summary

Fairs.com Inc. is seeking a proactive Customer Success professional to own customers’ growth and satisfaction within a fully remote US-based team.

You’ll work directly with customers to shape ticketing strategies, brainstorm marketing ideas, and optimize operations for maximum value from our platform. In this role you’ll build real relationships, become the go-to expert on the product, and collaborate with Product, Sales, and Leadership to deliver outcomes that matter.

Qualifications

• 2+ years in customer success, account management, or operations, ideally in SaaS or tech.
• Natural conversationalist with strong interpersonal skills.
• Intellectually curious and eager to uncover the why behind things.
• Clear, confident written and verbal communication.
• Able to juggle multiple priorities in fast-paced environments.
• Comfortable with tech; proficient in Excel/Google Suite and PM tools.

Responsibilities

• Own customers’ success and drive their growth with strategic guidance.
• Dial in ticketing strategy, brainstorm marketing ideas, or optimize operations for customers.
• Collaborate with customers to tackle challenges and maximize value from the platform.
• Build lasting relationships; be a trusted partner rather than a vendor.
• Know the platform inside out and anticipate customer needs.
• Serve as the voice of customers to Product, Sales, and Leadership.

Skills

Customer success

Account management

Operations

SaaS

Communication

Problem solving

Ownership mindset

Job description

Customer Success is our secret weapon. It’s what sets us apart. This isn’t a typical support role where you answer calls, check off tickets, and follow a script. You’ll be writing the playbook, not following one. The goal: deliver an experience so good our customers can’t stop talking about it.

What you’ll do

Own your customers’ success. Their wins are your wins. You’ll do whatever it takes to help them grow, whether that’s dialing in their ticketing strategy, brainstorming new marketing ideas, or optimizing their operations.

Roll up your sleeves and solve real problems. Fairs move fast and no two are the same. You’ll work closely with customers to tackle challenges and make sure they get maximum value from the platform.

Build real relationships. We don’t do surface-level. Our customers see us as partners, not just vendors, and you’ll be their trusted go-to.

Become the expert. You’ll know the platform inside and out. More importantly, you’ll know what our customers actually need.

Be the voice of our customers. You’ll work closely with Product, Sales, and Leadership to make sure we’re building the right things and solving the right problems.

Bottom line: help fairs grow. Every decision you make should come back to that.

What you’ll bring

You think like an owner. You don’t just follow processes. You question them, improve them, and build better ones.

2+ years in customer success, account management, or operations, ideally in SaaS or tech. If you have the right skills, we’re open.

You’re a natural conversationalist. Customers love talking to you because you genuinely care. You get along with anyone, earn trust fast, and know how to point people in the right direction.

You’re intellectually curious. You’re obsessed with figuring out the why behind things, not just going through the motions.

You communicate clearly and confidently, whether you’re talking to a fair manager, our product team, or leadership.

You can juggle multiple priorities and keep things moving without dropping the ball. Fast-paced, high-growth environments are where you do your best work.

You’re comfortable with tech. You don’t need to be a spreadsheet wizard, but Excel, Google Suite, and project-management tools don’t scare you. You’re eager to make systems work smarter, not harder.

Nice to have

Fair industry experience. You understand the culture, the pace, and the unique challenges of running a fair. Not required, but it definitely helps.

You get the world of live events. Fairs, festivals, large crowds. You understand the chaos, the energy, and the need for seamless operations.

What we offer

Health insurance + unlimited PTO

Fully remote, US-based team

Real ownership from day one

Growth, not just a job

Fair food. Annually. Professionally justified.

Fairs.com is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability. Anything you send us is used only for hiring and is never shared or sold.