Customer Success Manager

Maker Inc.; United States; À distance; USD 90 000 - 130 000; Plein temps

Résumé du poste

Maker Inc. owns and grows customer relationships for ecommerce brands, guiding teams from kickoff through successful launches and long-term adoption.

This role focuses on onboarding, relationship management, and customer growth. You will work closely with ecommerce teams, understand their goals, and help them get the most from Maker.

Remote by design with an international team; you will collaborate across time zones while maintaining high ownership of customer outcomes and impact.

Qualifications

• Experience in customer success, account management, ecommerce, SaaS, or agency-side client work.

Responsabilités

• Guide new customers through onboarding, implementation, and launch.
• Build trusted relationships with customers and keep communication clear across every stage.
• Track customer health, adoption, feedback, and expansion opportunities.
• Partner with sales, product, and creative teams to ensure customer goals become shipped work.
• Identify repeatable customer success practices as Maker grows.

Connaissances

Customer success

Account management

Ecommerce

SaaS

Communication

Remote work

Description du poste

Own and grow customer relationships for ecommerce brands using Maker, helping teams move from kickoff through successful launches and long-term adoption.

This role is focused on onboarding, relationship management, and customer growth. You will work closely with ecommerce teams, understand their goals, and help them get the most from Maker.

What you will do

• Guide new customers through onboarding, implementation, and launch.
• Build trusted relationships with customers and keep communication clear across every stage.
• Track customer health, adoption, feedback, and expansion opportunities.
• Partner with sales, product, and creative teams to make sure customer goals turn into shipped work.
• Identify repeatable customer success practices as Maker grows.

What we are looking for

• Experience in customer success, account management, ecommerce, SaaS, or agency-side client work.
• Strong communication skills and the ability to manage several customer relationships at once.
• Comfort working remotely with distributed teams and customers.
• Curiosity about ecommerce, AI, creative workflows, and how brands improve their websites.
• A practical, ownership-minded approach to solving customer problems.

Why Maker

Build at the edge of ecommerce, AI, and creative tooling.

Remote by design

Work with an international team that ships across time zones without losing momentum.

High ownership

Join a seed-stage company where your decisions shape the product and customer experience.

Help brands move from idea to live ecommerce experiences faster than traditional teams can.