Customer Success Manager

ninjaone; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne is seeking a Customer Success Manager to cultivate long-term relationships with a portfolio of existing accounts. You will be the primary contact for customers, guiding them to success with NinjaOne’s IT Operations Platform and promoting add-on solutions.

You will manage expectations, forecast opportunities, and collaborate with cross-functional teams to ensure customer satisfaction and growth. This hybrid role is based in Tampa or Austin with in-office days.

Qualifications

• Strong consultative selling and ability to influence customer decisions.
• Proven track record meeting sales targets in IT or MSP environments.
• Experience using Salesforce for account management.

Responsibilities

• Grow your book of business within existing accounts.
• Proactively engage customers regularly.
• Act as single point of contact and identify cross-sell opportunities.
• Communicate with customers and respond to requirements quickly.

Skills

Consultative skills

Customer advocacy

Verbal communication

Written communication

Sales targets

IT knowledge

Relationship management

Education

Bachelor's degree

Tools

Salesforce

Job description

About the Role

As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long‑lasting customer relationships. As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company

Location-Hybrid in Tampa, FL or Austin, TX- (In the office 4 days per week Mon, Tues, Thurs, & Friday)

What You'll be Doing

• you will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross‑sell and up‑sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyze and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you are able to guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have extensive IT knowledge
• Bachelor’s degree (preferred)
• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

We are a collaborative, kind, and curious community.

We honor your flexibility needs with full-time work that is hybrid remote.

• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work‑life balance with our unlimited PTO.
• We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.