Customer Success Manager

Spredx; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote-first

Sarasota HQ hybrid

Job summary

SpredX, a digital marketing and web development agency, offers a remote-first client success role supporting US-based clients. You’ll own onboarding, strategize with the delivery team, and manage a growing client portfolio to ensure retention and expansion.

You’ll report to the Founder/CEO and work with a small team, leveraging SOPs and AI tooling to drive client outcomes and growth. This position emphasizes autonomy and relationship-building.

Qualifications

• 3+ years agency-side experience in client success or account management.
• Ability to discuss strategy, deliverables and results with clients.
• Proven track record of client retention and account expansion.
• Ability to manage high-volume relationships under pressure.
• Self-directed with strong autonomy in a small team.

Responsibilities

• Own onboarding for new clients from day one.
• Manage a growing portfolio, ramping to 50–60 clients in 12 months.
• Run client strategy with the service delivery team.
• Lead monthly client calls and check-ins with clear progress updates.
• Monitor client health and address retention risks early.
• Handle escalations calmly and protect the relationship.
• Identify and act on account growth opportunities.

Skills

Agency-side client success

Digital marketing

Client retention

Account expansion

Autonomy

Job description

Work Location: Remote (US) | HQ Based in: Sarasota, FL

Base salary: $80,000–$90,000 + Uncapped performance compensation, with OTE of $120,000 hit by everyone in the role within 6 months.

About:

SpredX is a digital marketing and web development agency helping businesses grow through performance marketing, ecommerce, SEO, website development, and creative strategy. The team partners with ambitious brands to build scalable customer acquisition systems, optimise digital experiences, and deliver measurable business growth.

We support 100+ active clients with a team of 13. We're building toward market leadership in digital growth, and we're looking for people who want to help build that with us.

The Role:

This is a client success role. Our sales team closes new clients; you take it from there. You'll own onboarding, run client strategy, manage delivery, and make sure every client stays, succeeds, and grows with us over the lifetime of the relationship. You won't prospect or sell - that's not the job.

You'll ramp to a book of 50-60 clients over 12 months, backed by our service delivery team and AI tooling. Reporting directly to the Founder/CEO, you'll take full ownership of the client relationships handed to you by sales. We have documented SOPs covering the full client success process, from onboarding through strategy sessions, delivery, and reporting.

What You'll Do:

• Own client onboarding so every new client feels the upgrade from day one
• Manage a growing portfolio of clients, ramping to 50-60 over 12 months
• Run client strategy and deliverables in partnership with our service delivery team
• Lead monthly client calls and ongoing check-ins, keeping clients clear on progress and results
• Monitor client health, spotting retention risks early and acting before they become problems
• Handle client escalations calmly, with clear solutions that protect the relationship
• Identify and act on account growth opportunities

What We’re Looking For:

• 3+ years of agency-side experience in client success or account management
• Digital marketing experience - you can talk confidently with clients about strategy, deliverables, and results
• A track record of client retention and account expansion
• High tolerance for pressure - you'll manage a high volume of client relationships and handle escalations calmly
• Self-directed - we're a team of 8, so autonomy matters

This Role Isn't For You If:

• You haven't worked agency-side or managed client relationships in digital marketing
• You struggle under pressure or with a high volume of accounts
• You need significant structure or oversight to stay on track

Compensation:

• Uncapped performance compensation, with OTE of $120,000 - not a best-case target, everyone in the role hits it within 6 months as their book ramps
• We pay above-market rates in lieu of a traditional benefits package - more take-home pay, less overhead
• Remote-first, with Sarasota HQ available for hybrid work