Customer Success Manager

Netrolynx AI; United States; On-site; USD 85,000 - 141,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

McKesson seeks an Account Manager to implement the Glide Health product, collaborating with Sales and product teams to ensure smooth deployment and adoption.

The role serves as a technical resource during implementation, overseeing setup, testing, and customization before and during go-live, with focus on client satisfaction and ongoing support.

Qualifications

• Bachelor’s degree or equivalent experience; 4+ years in healthcare IT, PM, or software implementation
• Strong communication and presentation skills; ability to manage multiple projects
• Proficiency with JIRA, Outlook, Excel, Word, PowerPoint

Responsibilities

• Perform and track customer implementations, ensuring smooth onboarding and practice data connections to the Glide Health platform.
• Coordinate communication with clients and internal teams to support timely delivery and deployment.
• Analyze data, manage reports, and deliver ongoing training to clients on platform features and best practices.
• Support onboarding and offboarding of practices, monitor data feeds, and reconnect practices as needed.
• Implement and support applications and hardware, including network, server, and software upgrades.
• Provide technical support during installation, calibration, testing, troubleshooting, and documentation processes.
• Assist with analytics and create assessments to support quarterly business reviews.
• Deliver comprehensive training programs for practice staff on Glide Health functionalities.
• Support revenue cycle system configurations, including procedure codes, insurance files, and fee schedules.
• Diagnose and resolve product-related issues, guiding clients on features, configurations, and implementation options.
• Gather customer feedback and update training materials to enhance product usability and client satisfaction.
• Respond proactively to changes in payer guidelines, reimbursement trends, and related data needs.
• Maintain confidentiality of sensitive patient and financial information, adhering to relevant laws and regulations.
• Undertake special projects as assigned by management, demonstrating flexibility and initiative.

Skills

Communication skills

Presentation skills

Multitasking

Problem-solving

Customer focus

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Outlook

Excel

Word

PowerPoint

Job description

About The Company

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

About The Company

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

About The Role

The Account Manager at McKesson plays a pivotal role in implementing the Glide Health product, working closely with the Sales Manager and product teams to ensure seamless deployment and adoption. This position serves as a key technical resource during the implementation phase, overseeing the successful setup, testing, and customization of the platform before and during go-live. The role involves direct interaction with clients to ensure their needs are met, providing ongoing support, training, and troubleshooting to maximize product value.

The Account Manager is responsible for establishing high levels of customer satisfaction through effective installation, service, and maintenance of complex healthcare systems. They act as a liaison between clients and internal teams, managing operational quality, instructing users on system operation and maintenance, and addressing administrative and technical inquiries. Additionally, this role encompasses recordkeeping, trend analysis, and reporting related to the Glide Health product, ensuring continuous improvement and client success.

Qualifications

The ideal candidate will possess a bachelor’s degree or equivalent experience, with a minimum of four years of relevant experience in healthcare IT, project management, or software implementation. Critical skills include experience managing healthcare IT projects, familiarity with claims and remit processing, and a strong understanding of revenue cycle management systems. Candidates should demonstrate excellent communication and presentation skills, with the ability to manage multiple projects simultaneously and handle high-pressure situations effectively. Proficiency in tools such as JIRA, Outlook, Excel, Word, and PowerPoint is essential, along with a customer-focused mindset and strong problem-solving abilities.

Responsibilities

• Perform and track customer implementations, ensuring smooth onboarding and practice data connections to the Glide Health platform.
• Coordinate communication with clients and internal teams to support timely delivery and deployment.
• Analyze data, manage reports, and deliver ongoing training to clients on platform features and best practices.
• Support the onboarding and offboarding of practices, monitor data feeds, and reconnect practices as needed.
• Implement and support applications and hardware, including network, server, and software upgrades.
• Provide technical support during installation, calibration, testing, troubleshooting, and documentation processes.
• Assist with analytics and create assessments to support quarterly business reviews.
• Deliver comprehensive training programs for practice staff on Glide Health functionalities.
• Support revenue cycle system configurations, including procedure codes, insurance files, and fee schedules.
• Diagnose and resolve product-related issues, guiding clients on features, configurations, and implementation options.
• Gather customer feedback and update training materials to enhance product usability and client satisfaction.
• Respond proactively to changes in payer guidelines, reimbursement trends, and related data needs.
• Maintain confidentiality of sensitive patient and financial information, adhering to relevant laws and regulations.
• Undertake special projects as assigned by management, demonstrating flexibility and initiative.

Benefits

McKesson offers a competitive compensation package as part of our Total Rewards program. Compensation is determined based on factors such as performance, experience, skills, and market conditions. The pay range for this position is between $84,700 and $141,100, with additional incentives such as annual bonuses or long-term incentives available. Our benefits package includes comprehensive health coverage, retirement plans, paid time off, professional development opportunities, and more. We are committed to supporting our employees' well-being and career growth, ensuring a rewarding work environment.

Equal Opportunity

McKesson is an Equal Opportunity Employer that provides equal employment opportunities to all applicants and employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

We are dedicated to fostering a diverse and inclusive workplace where everyone can thrive.

If you require a reasonable accommodation during the application process, please contact us via email.

Resumes or CVs submitted through unauthorized channels will not be considered.

We encourage all qualified individuals to apply and join our team in making a meaningful impact on healthcare worldwide.