Customer Success Manager

Crunchbase; United States; Remote; USD 93,000 - 110,000; Full time

Job summary

Crunchbase is seeking a Customer Success Manager to ensure client satisfaction and success with our products. This role involves managing the onboarding process, fostering strong client relationships, and identifying upsell opportunities. The ideal candidate will have a proactive approach to customer service and experience in SaaS environments, contributing to revenue growth and customer retention.

Benefits

Competitive salary and equity in the form of stock options

Generous Reimbursement policy for learning and development activities

Monthly Wellness stipend

14 weeks of fully-paid time off

Flexible Paid Time Off (PTO)

Incredible medical, vision and dental benefits

401(k) and Roth plans

Monthly internet stipend

Work from home allowance

Matching charity contributions

Qualifications

• Minimum 2 years of successful Customer Success experience in data/software as a service.
• Experience in SaaS or startup environments is a plus.

Responsibilities

• Manage the full post sales lifecycle collaborating with sales and engineering teams.
• Oversee onboarding of new customers ensuring successful implementation.
• Build relationships with clients to drive retention and growth.

Skills

Proactive customer-driven approach

Negotiation experience

Exceptional communication skills

Collaborative mindset

Proactive problem-solving

Education

Bachelor's degree in Business, Marketing, Communications, or related discipline

Tools

Salesforce

Google Office Suite

Job description

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Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.

We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

About Crunchbase

Crunchbase is a predictive solution that provides intelligence on private companies, powered by the unique combination of live private company data, AI, and market activity from over 80 million users. We predict private market movements that matter to help investors, dealmakers, and analysts make the right decisions.

We are committed to fostering a positive, diverse, and inclusive culture by hiring for potential and embracing individuals with diverse perspectives, backgrounds, experiences, and skill sets. We value transparency and openness, believing that an inclusive environment strengthens our teams and enhances our products.

Crunchbase has a remote-first approach, and is open to hiring in residents of these states: California, Colorado, Illinois, Florida, Georgia, Massachusetts, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, and Maine.

Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits set us apart!

Job Summary:

As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product.

You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.

Essential Duties/Responsibilities:

• Manage the full post sales lifecycle while collaborating with sales, product, finance, and engineering teams


• Oversee the seamless onboarding of new customers and ensure their successful implementation and utilization of Crunchbase.


• Develop and execute strategies to proactively drive customer adoption and engagement while identifying opportunities to enhance the overall customer experience


• Build relationships with clients to drive retention and growth


• Establish and maintain trust with customers by serving as their go-to advisor, understanding their goals, and providing strategic guidance for success.


• Manage a large book of existing business, and collaborate with the sales team to identify and capitalize on upsell opportunities.


• Partner with engineering and product teams to relay customer feedback and contribute to product strategy, roadmap, and prioritization based on customer needs.


• Anticipate challenges, identify opportunities for solutions, and systematize them to support scalable growth as the team and customer base expand.


• Collaborate with the team to develop, track, and respond to key metrics driving success, while also analyzing data to continuously refine and improve customer success strategies.


• Performs other related duties as assigned.

Supervisory Responsibilities:

• None.

Required Skills/Abilities:

• Proactive and attentive customer-driven approach


• Negotiation experience for upsell and renewals


• Proficiency in Salesforce (preferred)


• Experience with API calls or basic SQL query understanding


• Deep knowledge of SaaS and/or Data products and customer lifecycle management


• Exceptional communication and relationship-building skills


• Collaborative mindset with cross-functional ability


• Proven experience managing high-touch client portfolios


• Proactive problem-solving with a customer-centric approach


• Proficient with Google Office Suite or related software.

Education and Experience:

Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred.Minimum 2 years of successful Customer Success experience in data/software as a service.Experience in SaaS or startup environments is a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

You may also be entitled to receive equity and benefits.

Salary Range: $93,135 USD - $109,570 USD

What Crunchbase Offers:

• Competitive salary and equity in the form of stock options


• Remote first policy


• Generous Reimbursement policy for learning and development activities


• Monthly Wellness stipend


• 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)


• Flexible Paid Time Off (PTO)


• 22 Holidays in 2025


• Volunteering Paid Time Off


• Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans)


• 401(k) and Roth plans, and free annual financial adviser check-in


• Monthly internet stipend


• Work from home allowance to purchase furniture for your work from home space


• Matching charity contributions for our Townhall awards


• A team of creative, transparent entrepreneurs driven to accomplish our mission

At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!

Crunchbase does not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, or marital status. We will consider for employment qualified applicants with arrest and conviction records. Every day our team is honored to work with entrepreneurs and innovators from every corner of the globe, and we aim to build a team that reflects the diversity of our customers. Each individual at Crunchbase brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides a better service to its customers, and helps us all grow and learn as individuals.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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