Customer Success Manager

Trivium; United States; Remote; USD 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule within ET

Opportunity to lead a future CS team

Dynamic agency environment

Job summary

Trivium is hiring a Customer Success Manager for a fully remote role (Eastern Time). The position is full-time with a salary ranging from $2,500 to $4,500 per month, depending on experience. You will onboard clients, be the main point of contact, and drive client success across services such as Social Media and SEO.

Requirements include 3+ years in CS roles, strong digital marketing knowledge, and excellent communication. Tools used include GoHighLevel, Asana, and Slack.

Qualifications

• 3+ years in Customer Success, Account Management, or Client Success roles.
• Strong knowledge of digital marketing, SEO, and social media advertising (Facebook Ads).
• Excellent communication, negotiation, and client management skills.
• Ability to handle challenging client situations with professionalism and assertiveness.

Responsibilities

• Onboard new clients following the sales process and introduce them to services.
• Serve as the main contact for clients; provide guidance, updates, and support.
• Conduct weekly/monthly client meetings depending on service type (Social Media vs. SEO).
• Ensure client retention by addressing issues and delivering solutions.
• Collaborate with marketing, fulfillment, and operations to meet client goals.
• Track and report on client progress and performance metrics.
• Escalate issues appropriately and manage difficult interactions with professionalism.
• Contribute to process improvements and SOPs for the CSM function.
• Mentor future CSM team members as the department grows.

Skills

Client management

Digital marketing

Communication

Independence

Tools

GoHighLevel

Asana

Slack

Job description

Customer Success Manager (CSM) ? Remote Location: 100% Remote (Eastern Time Zone) Salary: $2,500?$4,500 per month, based on experience Employment Type: Full-Time

Key Responsibilities

• Onboard new clients following the sales process and introduce them to our services.
• Serve as the main point of contact for clients, providing guidance, updates, and support.
• Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
• Ensure client retention by proactively addressing issues and providing solutions.
• Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
• Track and report on client progress and performance metrics.
• Escalate issues as needed and manage difficult client interactions with confidence and professionalism
• Contribute to process improvements and build out SOPs for the CSM function.
• Mentor future CSM team members as the department grows.

Requirements

Required:

• 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
• Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
• Excellent communication, negotiation, and client management skills.
• Ability to handle challenging client situations with professionalism and assertiveness.
• Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
• Highly proactive, detail-oriented, and able to work independently.
• Passionate about delivering high-quality client results.

Preferred:

• Experience working with contractors or service-based clients.
• Leadership experience or interest in growing into a senior CSM role.

Benefits

Why Join Us

• Fully remote work with flexible schedule within Eastern Time.
• Opportunity to build and lead your own team in the future.
• Exposure to high-level client success and agency operations.
• Supportive, fun, and high-energy team culture.
• Opportunity to shape processes and make the role your own.