Client Success Manager

New Perspective; Worcester (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous PTO policy

Gym reimbursement

Wellness programs

Flexible, remote-friendly work environment

Job summary

An innovative firm is seeking a Client Success Manager to drive impactful marketing strategies for B2B clients. This role involves strategic planning, client relationship management, and collaboration with internal teams to ensure project success. You will analyze performance data to provide actionable insights and lead strategic conversations with clients. If you thrive in a dynamic environment and are passionate about delivering outstanding results, this opportunity offers a supportive team and a chance for professional growth. Join a collaborative culture that values integrity and continuous improvement while making a measurable impact in the marketing landscape.

Qualifications

• 4+ years in a client-facing role, ideally in a marketing agency or similar environment.
• Hands-on expertise with HubSpot and tools like Google Analytics.

Responsibilities

• Develop and manage marketing strategies across multiple channels.
• Build trust and advocate for client needs while ensuring strong internal alignment.

Skills

Client Relationship Management

Data Analysis

Strategic Planning

Problem-Solving

Organizational Skills

Marketing Knowledge

Tools

HubSpot

Google Analytics

Job description

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we’re on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We’re looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you.

Summary:

Reporting to the Director of Client Success, the Client Success Manager will provide a leading role for most aspects of strategic planning. The CSM will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. The CSM will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.

Your responsibilities include:

• Strategic Planning and Execution:
  • Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing.
  • Plan and execute marketing campaigns, aligning deliverables with client goals over 6–12 month periods.
  • Analyze performance data, draw actionable insights, and present them in client-friendly reports.
• Client Relationship Management:
  • Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment.
  • Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership.
  • Guide strategic conversations with stakeholders at the director level and above.
• Collaboration and Problem-Solving:
  • Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery.
  • Solve client challenges by aligning strategies with their goals and addressing opportunities for growth.
  • Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives.

What You Bring

To excel in this role, you’ll need:

• Experience:

  • 4+ years in a client-facing role, ideally in a marketing agency or a similar environment.
  • Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics.
  • Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing.

• Skills:

  • Ability to analyze and interpret performance data, delivering actionable insights to clients.
  • Exceptional organizational skills with a talent for managing deadlines and priorities.
  • Confidence in leading strategic conversations and conducting workshops with clients.
  • Adaptability in dynamic environments and a proactive approach to problem-solving.
• Alignment with Our Values:
  • You’re collaborative, innovative, and driven to deliver outstanding results.
  • You embody New Perspective’s core values of integrity, client-focus, and continuous improvement.

What You’ll Love About Working Here

• Impactful Work: Drive measurable results and help clients achieve their goals.
• Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise.
• Professional Growth: Access opportunities for skill development and career advancement.

Benefits & Perks

• Competitive salary: $70K–$80K base with performance-based commissions and bonuses.

• Comprehensive benefits:

  • Medical, dental, and vision insurance.
  • 401(k) with a company match.
  • Generous PTO policy with growth to unlimited PTO.

• Additional perks:

  • Flexible, remote-friendly work environment.
  • Gym reimbursement and wellness programs.

Geography

This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA