Customer Success Manager

PracticePanther; United States; On-site; USD 20,000 - 120,000; Full time

Job summary

A leading company in legal technology, PracticePanther is seeking a Customer Onboarding Specialist who will provide exceptional onboarding and customer experiences. In this role, you'll train clients, manage relationships, and contribute to client satisfaction and retention in a fast-paced environment.

Benefits

Paid vacation and sick leave

Remote working flexibility

100% paid medical, vision, and dental insurance

401k matching and equity grants

Company culture that encourages work/life balance

Qualifications

• 1-3 years of experience in customer support or onboarding, ideally in a SaaS environment.
• Comfortable with technology and new software.

Responsibilities

• Onboard and train customers on software usage.
• Manage portfolio of clients to foster long-term relationships.
• Respond to customer inquiries promptly.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving

Technology Proficiency

Job description

Join to apply for the Customer Onboarding Specialist role at PracticePanther

Join to apply for the Customer Onboarding Specialist role at PracticePanther

Paradigm offers a suite of legal practice software solutions that help lawyers manage, automate, and grow their firms. More than 50,000 lawyers across 170 countries use our products to shift the paradigm of how they practice law. With four world-class all-in-one legal practice management platforms - PracticePanther, Bill4Time, MerusCase, and LollyLaw - in addition to payments and accounting solutions powered by Headnote and TrustBooks, Paradigm empowers lawyers across the spectrum of practice area, geography, and business needs. At Paradigm, we are fast-paced, ambitious, and unified by a common vision to build the best legal technology products in the world.

What is the role?

As an entry-level Customer Onboarding Specialist with one of our leading products, PracticePanther, you will be responsible for providing exceptional onboarding and customer experience through our customers’ lifecycles. We are looking for a candidate who can maintain strong client relationships while operating in a nimble, fast-moving environment. The ideal candidate will be able to communicate with customers professionally, train customers on the software, resolve inquiries in a timely manner, be the voice of customers, and mitigate technical requests.

In this role, you will:

• Become a PracticePanther expert and offer personalized service to show the value of the product for long term use with your portfolio of clients.
• Onboard & train customers on how to best utilize the software and consult clients on how the system can be used to increase efficiency in their day-to-day.
• Be responsible for the management of a portfolio of clients to foster long-term business relationships.
• Respond to customer support inquiries as quickly and accurately as possible via chat or phone.
• Work collaboratively with other departments to resolve issues and deliver great customer experiences.
• Work collaboratively with Customer Support to flag, escalate, and resolve requests from accounts.
• Create, own, and execute onboardings for new and existing clients.
• Collect and manage product feedback from clients to share with our product team and participate in conversations advocating for an improved client experience.
• Improve client satisfaction and retention.
• Drive product adoption, share best practices, implement growth, and optimize strategies to drive maximum value and success with new and existing customers.
• Perform other duties as assigned.

Qualifications

• 1-3 years of experience in a customer support, onboarding, or similar role, ideally in a SaaS environment
• Experience leading initiatives and succeeding in a team environment
• High-growth or early-stage startup experience is preferred
• Knowledge in the legal industry advantageous

Who is the ideal candidate?

• Must be patient, empathetic, and have great communication skills
• Self-started and resourceful
• Strong interpersonal skills to work collaboratively with different departments
• Comfortable with technology and learning new software
• Ability to handle escalated customer issues
• Self-motivated, diligent, and can inspire others
• Excellent verbal and written communication skills
• Organized, detail oriented, and able to manage multiple tasks
• Must be personable and enjoy working in a client-facing role
• Able to discuss technically detailed processes and integrations with customers who are both tech-savvy and non-technical
• Paid vacation + sick and parental leave
• Remote working flexibility
• Budget for home office improvements
• Company culture that encourages work/life balance
• 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
• Bi-annual company retreats and many other fun activities to bring our team together as often as possible!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Software Development

Referrals increase your chances of interviewing at PracticePanther by 2x

Get notified about new Onboarding Specialist jobs in United States.

United States $50,000.00-$55,000.00 5 days ago

United States $68,000.00-$93,500.00 5 days ago

United States $43,000.00-$50,000.00 2 weeks ago

United States $20,000.00-$30,000.00 1 week ago

New York, NY $100,000.00-$120,000.00 2 days ago

United States $70,000.00-$80,000.00 6 hours ago

Austin, TX $100,000.00-$120,000.00 1 week ago

Atlanta, GA $100,000.00-$120,000.00 1 week ago

United States $60,000.00-$65,000.00 1 week ago

California, United States $24.00-$26.00 4 weeks ago

Remote Onboarding Coordinator (11:00AM - 7:30PM or 11:30AM - 8:00PM EST)

Onboarding and Implementation Specialist

United States $60,000.00-$65,000.00 1 week ago

Customer Onboarding & Enablement Specialist

United States $45,000.00-$55,000.00 1 week ago

Washington, DC $38,500.00-$52,250.00 1 month ago

Philadelphia, PA $38,500.00-$52,250.00 1 month ago

Onboarding Coordinator - Remote (11:30AM - 8:00PM EST)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.