Customer Success Manager

Schneider Electric Norge AS; United States; Remote; USD 89,000 - 135,000; Full time

Job summary

As a Customer Success Manager for Cross-Domain Accounts, you will manage relationships with complex customers, ensuring they achieve their desired outcomes. You will collaborate with internal teams to deliver solutions and monitor success metrics, while also identifying growth opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Family Leave

15 days of paid time off

Flexible work arrangements

Opportunity to purchase company stock

Qualifications

• 5+ years of experience in customer success or account management.
• Proven ability to build executive relationships.

Responsibilities

• Own and manage ongoing customer relationships across multiple domains.
• Lead creation of customer success plans with specialists.

Skills

Collaboration

Communication

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Engineering

Job description

For this U.S. based position, the expected compensation range is $89,600 - $134,400 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Job Summary:
As a Customer Success Manager (CSM) for Cross-Domain Accounts, you will act as a strategic partner to Schneider Electric’s most complex customers, managing relationships across multiple domains. You will lead the development and execution of customer success plans, ensuring customers achieve their desired business outcomes with Schneider Electric’s complete portfolio of solutions. With support from domain-specific Customer Success Specialists (CSSs) you will deliver seamless cross-domain support and foster a unified customer experience.

Key Responsibilities:
• Own and manage the ongoing customer relationship for accounts spanning multiple domains, acting as the primary point of contact at the account level.
• Develop and maintain strong executive relationships to understand the customer’s strategic goals and align Schneider Electric’s solutions to those goals.
• Lead the creation and execution of comprehensive customer success plans in collaboration with domain-specific Customer Success Specialists (CSSs).
• Facilitate cross-functional collaboration between internal teams, ensuring successful delivery of services and solutions across all domains.
• Conduct Executive Business Reviews (EBRs) to demonstrate the value of Schneider Electric’s offerings and align on future strategies.
• Build and maintain customer relationship maps to ensure strong connections across key customer stakeholders.
• Oversee account-level escalations, working with internal teams and CSSs to resolve issues promptly and effectively.
• Identify expansion opportunities and partner with the sales team to drive growth across the customer’s portfolio.
• Monitor key success metrics, including customer satisfaction, adoption, retention, and expansion, and report progress to internal stakeholders.

• Take a unified approach to renewals, minimizing transactions and providing customer with a One Services renewal experience.

Qualifications:
• Bachelor’s degree in Business Administration, Engineering, or a related field.
• 5+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a B2B environment.
• Proven ability to build and nurture executive relationships and manage complex, multi-stakeholder accounts.
• Strong collaboration skills with the ability to lead cross-functional teams and coordinate efforts across multiple domains.
• Excellent communication, presentation, and problem-solving skills.
• Familiarity with Schneider Electric’s solutions and services, or similar industry experience, is a plus.
• Ability to travel as needed to meet with customers and internal teams.

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Looking to make an IMPACT with your career?

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IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.