Customer Success Manager

Appone; Town of Pittsford (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k matching

Paid holidays & vacation

Annual tropical trip for top Perform

Job summary

Coverall is seeking a motivated, self-driven candidate to join our team in the Pittsford, NY area. You will maintain ongoing communication with existing customers, onboard new customers, and train our local franchisees.

The role offers commission opportunities and a focus on growth within a leading janitorial services franchisor. We provide comprehensive benefits, paid holidays, and opportunities for advancement.

Qualifications

• Customer service or account management experience preferred.
• Strong written and verbal communication skills.
• Ability to train others effectively.
• Proven problem solving and time management abilities.

Responsibilities

• Maintain ongoing communication with existing customers and document calls.
• Set up new customers and manage onboarding.
• Provide field and classroom training to franchisees.
• Provide quotes for additional services to customers.
• Load equipment onto trucks when needed.

Skills

Account management

Communication skills

Training skills

Problem solving

Time management

Tools

Microsoft Office Suite

Outlook

Job description

$50k+ Salary Plus Fuel/Cell Allowance AND Commission Opportunities ($3-$5k annually)

We're currently seeking a motivated and self-driven individual to join our team! The successful candidate will be responsible for ongoing communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you!

Coverall offers everything you need to succeed:

• Commission incentive program (approximately $3-$5k annually)
• Industry leading training
• Work-life balance
• Fun office culture
• Top notch company paid benefits including medical, dental, vision, and matching 401k
• Career advancement opportunities - we love to promote from within!
• Paid holidays as well as paid personal/sick/vacation time.
• Annual Tropical Trip for Top Performers!

Responsibilities:

• Ongoing communication to our existing customers, and documentation of calls
• New customer set-up
• Field and classroom training to our new and existing franchise base
• Providing quotes to customers for additional services
• Periodically loading equipment onto trucks

Qualifications:

• Account management preferred but not required
• Exceptional written and verbal communication skills
• Strong training skills
• Exceptional problem solving and time management abilities
• Proficiency with Microsoft Office Suite and Outlook
• Must be able to lift 50-75 pounds
• Valid driver's license and reliable transportation

Come work for an international leader in the $89+ billion-dollar janitorial services industry. A leading Franchisor in Commercial Cleaning Services for over 35 years, Coverall continues to be named a top Entrepreneur Franchise 500 company. Every customer is paired with a Coverall Franchisee, so you can feel good about helping small business owners in your community! As one of the largest janitorial service companies in the country, Coverall experiences exceptional growth year over year, and we'd love to speak with you about joining our team!

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.