Customer Success Manager

Lumion; South Jordan (UT); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Unlimited paid time off

Generous benefits allowance

Health Insurance Reimbursement

401(k) plan

Cell phone and home internet bill up 2

$100/month toward personal wellness

Job summary

Lumion is seeking a Customer Success Manager in South Jordan, UT to be the face of Lumion with partner schools. You will champion partner success, drive adoption and utilization, and identify expansion opportunities to deepen impact.

You will collaborate cross-functionally with Product, Sales, Marketing, Implementation, and Operations; manage expectations through QBRs; and deliver exemplary service that builds lasting trust with stakeholders across institutions.

Qualifications

• 2–3 years of experience in customer success, partner management, or account management.
• Proven success managing multiple stakeholders and driving adoption at scale.
• Strong project management skills with the ability to meet tight deadlines.
• Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
• Organized, detail-oriented, and driven by operational excellence.
• Strategic thinker with strong execution skills and the ability to lead through influence.
• Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
• Passionate about improving educational access and outcomes through technology.

Responsibilities

• Develop and execute strategic success roadmaps aligned with partner goals.
• Strengthen partner health metrics—such as product usage, NPS, retention, and expansion.
• Proactively identify risks and surface opportunities using data and KPIs.
• Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
• Track partner usage and promptly engage when a drop in activity is detected.
• Lead successful onboarding of new partner schools.
• Ensure partners quickly achieve value and are set up for long-term success.
• Identify upsell opportunities and pass leads off to Revenue Team.
• Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products.
• Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.
• Serve as the first point of contact for partner inquiries and issue resolution.
• Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
• Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.

Skills

Customer Success

Partnership Management

Account Management

Project Management

CRM Tools

Data Analysis

Communication

Cross-functional Collaboration

Strategic Thinking

Tools

HubSpot

Excel

Looker

Job description

Customer Success Manager | full time, in-person, South Jordan, UT

About Lumion:

Lumion is a leader in innovative tuition solutions, providing advanced software and comprehensive servicing for educational institutions and students. Our mission is to empower trade and technical schools to offer the most trusted operational software and services, enhancing enrollment and giving students access to life-changing education. We are obsessed with training the next generation of skilled tradespeople by supporting the career development of students in high-impact professions. We serve industries from healthcare and skilled construction to transportation, culinary arts, and cosmetology. Lumion is funded by top-tier venture firms, including but not limited to TTV Capital, Tusk Ventures.

Position:

Customer Success Manager

The Role

We are a fast‑growing startup looking for a highly motivated individual to be the face of Lumion to our partner schools. Your primary objectives are to champion partner success, drive adoption and utilization of Lumion’s solutions, and identify opportunities for expansion that deepen each school’s impact. You must be self‑motivated, set ambitious goals, and over‑deliver in half the scheduled time. Relationship management and customer success experience are critical, and stellar communication skills are essential. Expect a highly‑talented, driven, intense, and bold team. Your compensation will include equity ownership.

Key Responsibilities

Partner Management and Strategy

• Develop and execute strategic success roadmaps aligned with partner goals
• Strengthen partner health metrics—such as product usage, NPS, retention, and expansion
• Proactively identify risks and surface opportunities using data and KPIs
• Act as the internal advocate for partners, ensuring their needs inform product and business decisions.
• Track partner usage and promptly engage when a drop in activity is detected.

Onboarding and Growth

• Lead successful onboarding of new partner schools
• Ensure partners quickly achieve value and are set up for long-term success
• Identify upsell opportunities and pass leads off to Revenue Team

Cross-functional Collaboration

• Work closely with Product, Sales, Marketing, Implementation, and Operations to introduce and launch new features and products
• Ensure feedback loops are closed and partner insights inform internal strategies and product roadmaps.

Support and Relationship Management

• Serve as the first point of contact for partner inquiries and issue resolution.
• Deliver exemplary service and build long-term trust with stakeholders across partner organizations.
• Facilitate Quarterly Business Reviews (QBRs) and regular strategic check-ins.

Qualifications

Required

• 2–3 years of experience in customer success, partner management, account management, or a similar role.
• Proven success managing multiple stakeholders and driving adoption at scale.
• Strong project management skills with the ability to meet tight deadlines.
• Proficiency in CRM tools (HubSpot preferred) and data platforms such as Excel or Looker.
• Organized, detail-oriented, and driven by operational excellence
• Strategic thinker with strong execution skills and the ability to lead through influence.
• Resilient, self-motivated, and able to thrive in a fast-paced, evolving environment.
• Passionate about improving educational access and outcomes through technology.
• A confident communicator who can distill complexity into actionable insights.

Preferred

• Experience in SaaS, fintech, or edtech environments.
• Experience working with post-secondary, trade, or vocational schools.
• Knowledge of student financing, including loans or Income Share Agreements.
• Background in education, admissions, or school operations.
• Familiarity with Finix, Payabli, Stripe, or similar payment/financial platforms.
• Unlimited paid time off
• Generous benefits allowance
• Health Insurance Reimbursement
• 401(k) plan
• We’ll pay your cell phone and home internet bill up to $200
• $100/month toward your personal wellness (however you define it)