Customer Success Manager

Savor Social Studio; Seattle (WA); Hybrid; USD 38,572 - 46,838; Full time

Job summary

Savor Social Studio is seeking a Client Success Manager in Seattle to support client operations as the agency scales. This role involves managing client communication, onboarding, and social media content across various platforms.

The ideal candidate will have strong organizational skills, experience in social media management, and a passion for hospitality. This is a hybrid role with a salary range of $28 - $34 per hour, complemented by commission opportunities.

Qualifications

• Strong organizational and communication skills.
• Self-starter able to manage multiple tasks independently.
• Experience in hospitality marketing or digital marketing preferred.

Responsibilities

• Assist in identifying and pursuing new business opportunities.
• Manage daily client communication and account management.
• Schedule and publish social media content across platforms.

Skills

Organizational skills

Communication skills

Social media management

Hospitality marketing

Digital marketing

Tools

Canva

Meta Business Suite

Google Workspace

ClickUp

Job description

SAVOR SOCIAL STUDIO | CLIENT SUCCESS MANAGER

Seattle-Based Preferred | Hybrid / Flexible | Full-time

Savor Social Studio is a hospitality-focused social media and creative agency partnering with restaurants, hotels, lifestyle brands, and hospitality concepts across the Pacific Northwest and beyond. We operate as an extension of our clients’ internal teams — blending strategy, creative direction, photography, content execution, and digital storytelling into one cohesive experience.

We’re looking for a highly organized, proactive, and detail-oriented Client Success Manager to help support the day-to-day client operations of the agency as we continue to scale.

This role is ideal for someone who thrives in fast-moving creative environments, enjoys both client communication and operational organization, and is excited by the opportunity to contribute to both agency growth and client success.

RESPONSIBILITIES

• Assist in identifying and pursuing new business opportunities for the agency through outreach, networking, referrals, and relationship-building
• Support lead generation efforts, inbound inquiry management, and client prospecting initiatives
• Assist in pitching, follow‑up communication, and helping move prospective clients through the sales pipeline
• Participate in agency growth strategy conversations and contribute ideas for expanding Savor Social Studio’s client roster
• Assist in daily client communication and account management
• Manage onboarding and offboarding workflows for new and existing clients
• Help organize content calendars, approvals, deliverables, and internal timelines
• Schedule and publish social media content across Instagram, Facebook, TikTok, LinkedIn, and more
• Coordinate assets, captions, shot lists, and creative deliverables across the team
• Assist with project organization inside platforms like Notion, Later, Google Drive, ClickUp, etc.
• Help ensure deadlines and deliverables stay on track across multiple client accounts
• Support community management and social monitoring
• Participate in agency brainstorming, creative planning, and campaign organization

IDEAL CANDIDATE

• Strong organizational and communication skills
• Self‑starter with the ability to manage multiple moving pieces independently
• Experience in social media management, agency operations, hospitality marketing, or digital marketing preferred
• Understands social media trends, platform behavior, and content pacing
• Comfortable communicating professionally with clients and creative teams
• Familiarity with Canva, Meta Business Suite, scheduling tools, Google Workspace, and project management systems
• Hospitality, restaurant, hotel, or lifestyle brand experience is a strong plus
• Comfortable in both operational and client‑facing environments
• Entrepreneurial mindset with interest in agency growth and business development

POSITION DETAILS

• Salary range: $28 - $34/hour, depending on experience
• Flexible, primarily remote structure with occasional in‑person meetings or client support as needed
• Opportunity for growth into a larger operational leadership role as the agency expands
• Base hourly compensation + 20% commission opportunities tied to new client acquisition and business development performance

To apply, please send: any hospitality, lifestyle, or social media accounts you’ve worked on.