Customer Success Manager

Archetype AI; San Mateo (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Flexible PTO

Job summary

Archetype AI is seeking a hands-on Programme Manager to orchestrate customer engagements from pilots to production. You will translate evolving customer needs into aligned plans with Solutions, Research, Product, and Engineering, ensuring milestones stay on track and decisions are clear.

The role requires 5+ years of leading technical programmes with enterprise customers, plus a track record of turning ambiguous goals into tangible outcomes.

Qualifications

• 5+ years leading technical programmes or enterprise deployments.
• Proven ability to translate goals into actionable plans.
• Experience engaging with enterprise customers and senior stakeholders.
• Fluency with AI/ML, data, cloud, APIs, or complex software systems.

Responsibilities

• Lead customer programmes from pilot to expansion against clear success criteria.
• Align customer goals with engineering milestones and decisions.
• Identify risks and gaps with clear paths forward across teams.
• Resolve cross-functional blockers to maintain momentum.

Skills

Programme leadership

Ambiguity management

Enterprise engagement

AI/ML fluency

Job description

At Archetype AI, we’re building the world’s first physical AI platform to bring artificial intelligence into the real world. Our foundation model, Newton, understands the physical world through objective sensor data and generates real-time insights into complex physical behaviours, from industrial machinery and systems to wearable devices and smart environments. Formed by a high‑calibre team from Google and backed by one of Silicon Valley’s most renowned venture funds, Archetype AI is in a Series A phase and rapidly advancing its technology for the next big leap. This is a unique opportunity to join an exciting, fast‑growing AI team based in the heart of Silicon Valley.

Role Overview

Our customer programmes combine emerging AI technology, evolving customer needs, and cross‑functional teams across Solutions, Research, Product, and Engineering. This role creates clarity out of that complexity, turning technical discussions and customer goals into aligned plans, decisions, and actions so engagements stay on track from initial scope through production.

Key Responsibilities

• Customer programmes reach pilot, production, and expansion against clear success criteria.
• Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.
• Technical risks, gaps, and unresolved issues are have clear paths forward aligned across the responsible teams.
• Cross‑functional blockers and trade‑offs reach resolution without losing programme momentum.

Qualifications

• 5+ years leading technical programmes, customer implementations, or enterprise deployments.
• Track record of turning ambiguous goals into successful outcomes without a predefined execution path.
• Experience leading engagements directly with enterprise customers and senior stakeholders.
• Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Nice to Have

• Hands‑on background in engineering, solutions engineering, or systems integration.
• Track record delivering AI/ML or data‑centric products in real‑world environments.
• Experience with edge computing, sensors, industrial systems, or time‑series data.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible PTO