Customer Success Manager

Neara; San Mateo (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Flexible PTO

Job summary

Archetype AI, based in Silicon Valley, is building the world’s first physical AI platform. We seek a Senior Program Manager to translate complex customer needs into aligned plans and actions across Solutions, Research, Product, and Engineering.

In this role you will guide engagements from initial scope through production, ensuring milestones, risk mitigation, and cross-functional alignment. The position is on-site in Silicon Valley and offers a dynamic, fast-growing environment.

Qualifications

• 5+ years leading technical programs, customer implementations, or enterprise deployments.
• Track record of turning ambiguous goals into successful outcomes without a predefined execution path.
• Experience leading engagements directly with enterprise customers and senior stakeholders.
• Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Responsibilities

• Customer programs reach pilot, production, and expansion against clear success criteria.
• Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.
• Technical risks, gaps, and unresolved issues are have clear paths forward aligned across the responsible teams.
• Cross-functional blockers and tradeoffs reach resolution without losing program momentum.

Skills

Program leadership

Enterprise engagements

AI/ML systems

Cross-functional

Job description

About Us

At Archetype AI, we’re building the world’s first physical AI platform to bring artificial intelligence into the real world. Our foundation model, Newton, understands the physical world through objective sensor data and generates real-time insights into complex physical behaviors, from industrial machinery and systems to wearable devices and smart environments.

Formed by a high-caliber team from Google and backed by one of Silicon Valley’s most renowned venture funds, Archetype AI is in a Series A phase and rapidly advancing its technology for the next big leap. This is a unique opportunity to join an exciting, fast-growing AI team based in the heart of Silicon Valley.

Role Overview

Our customer programs combine emerging AI technology, evolving customer needs, and cross-functional teams across Solutions, Research, Product, and Engineering. This role creates clarity out of that complexity, turning technical discussions and customer goals into aligned plans, decisions, and actions so engagements stay on track from initial scope through production.

Key Responsibilities

• Customer programs reach pilot, production, and expansion against clear success criteria.
• Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.
• Technical risks, gaps, and unresolved issues are have clear paths forward aligned across the responsible teams.
• Cross-functional blockers and tradeoffs reach resolution without losing program momentum.

Qualifications

• 5+ years leading technical programs, customer implementations, or enterprise deployments.
• Track record of turning ambiguous goals into successful outcomes without a predefined execution path.
• Experience leading engagements directly with enterprise customers and senior stakeholders.
• Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Nice to Have

• Hands-on background in engineering, solutions engineering, or systems integration.
• Track record delivering AI/ML or data-centric products in real-world environments.
• Experience with edge computing, sensors, industrial systems, or time-series data.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Flexible PTO