Customer Success Manager

MERIT Beauty; San Francisco (CA); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Unlimited PTO

Commuter benefits

Monthly team events

Job summary

MERIT Beauty is seeking an experienced Customer Success Manager to manage brand partnerships and drive the growth of resale programs. With a strong focus on building relationships, you will analyze data, oversee onboarding, and ensure long-term success for our partners.

The role includes travel for meetings and training, with a competitive compensation range of $105,000 - $125,000 annually. Enjoy a supportive culture with unlimited PTO and health benefits.

Qualifications

• 3+ years of customer success, implementation, or account management experience.
• Excellent communication skills and enjoy connecting with people.
• Natural problem solver who finds joy in helping customers.

Responsibilities

• Own brand relationships post-sale and oversee onboarding.
• Analyze resale data to demonstrate ROI and identify growth opportunities.
• Travel occasionally for strategy meetings and QBRs.

Skills

Customer success experience

Great communication skills

Problem-solving abilities

Analytical skills

Organizational skills

Passion for secondhand shopping

Job description

About us

Treet is a venture-backed startup helping e-commerce brands grow responsibly through resale. The global secondhand apparel market is projected to reach $393B by 2030, growing 2X faster than the overall apparel market. With Treet, brands launch their own resale experience in just a few weeks, unlocking a new revenue stream, increasing customer loyalty, and reducing their carbon footprint.

We launched in 2021 and now power recommerce experiences for 200+ brands (the majority of resale sites worldwide) including DÔEN, Pact, Chubbies, Melin, ALOHAS and Portland Leather with new brands joining each week. Check out www.treet.co for more information on what we're building.

Our mission

Our mission is to ensure every item produced lives its longest life possible.

About you

We're looking for a passionate, experienced Customer Success Manager to help our brand partners launch successful resale programs and grow their business over time.

You would be our dream candidate if...

• You have 3+ years of customer success, implementation, or account management experience. Preferred but not required: experience in the software industry with e-commerce, consumer, or apparel brands.
• You're a great communicator. You truly enjoy connecting with people and building strategic customer relationships.
• You’re a natural problem solver. You find joy in helping solve customer problems and unblock obstacles.
• You're strategic, analytical, and data-obsessed. You’re always thinking about how systems can be built, improved, and scaled.
• You're highly organized and proactive. You’re able to stick to tight timelines and motivate others to meet them too.
• You want to help drive innovation in resale by working at the intersection of fashion, tech, and circularity.
• You care about our mission and believe in the power of secondhand shopping.

About the Role

• Your core role will be ownership of brand relationships (post-sale) and growth. You’ll oversee onboarding, go-to-market strategy, and long-term success for a high-touch book of business.
• You’ll partner with Treet’s engineering team and a diverse array of brand stakeholders—from CEOs to marketing teams to accountants—to strategically build and launch each resale experience.
• Post-launch, you’ll analyze resale data and share insights to demonstrate ROI and proactively identify opportunities for brand partners to grow their business through resale.
• You’ll partner cross-functionally with marketing, sales, partnerships, and engineering teams to drive critical product adoption and help inform our roadmap based on brand feature requests and feedback.
• You’ll travel occasionally to host strategy meetings and QBRs with brand partners and executives.

Here’s what’s in it for you

• Join the fastest-growing player in branded resale, powering the majority of branded resale sites worldwide.
• Our culture prioritizes you as a person first, employee second.
• Support from world-class investors, including First Round Capital, Bling Capital, Matchstick, and more.
• Work with an incredibly kind, driven, and fun team with alums from Faire, Airbnb, Stitch Fix, Indiegogo, Yelp, and more.
• Health/dental/vision insurance, annual team retreats, unlimited PTO, commuter benefits, new MacBook, monthly team events, resale shopping stipend, Gympass, and more.
• Compensation range: $105,000 - $125,000 annually depending on experience.

Please note this is a hybrid role (required) with 3 days per week in our office located in downtown San Francisco, CA near Union Square. We also have an office in NYC.