Customer Success Manager

CloudTrucks; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

A dynamic trucking tech company in San Francisco is seeking a Customer Success Manager to develop strategic partnerships, oversee onboarding, and drive revenue growth. You will leverage your relationship-building skills and experience in customer success to enhance partner engagement. This role requires a growth mindset and exceptional communication abilities, contributing to customer satisfaction and operational efficiency.

Qualifications

• 2–5 years of experience in customer success or account management.
• Proven track record in managing revenue books.
• Experience with SMB or mid-market customers.

Responsibilities

• Identify and develop strategic relationships with partners.
• Own outreach and onboarding for new truck drivers.
• Collaborate with product teams to translate needs into actionable plans.
• Track key metrics and report on performance growth.
• Be a feedback loop to influence roadmap and marketing strategy.

Skills

Relationship-building

Negotiation

Communication

Systematic thinking

Growth mindset

Education

Bachelor's degree

Job description

Join to apply for the Customer Success Manager role at CloudTrucks

Join to apply for the Customer Success Manager role at CloudTrucks

CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play a pivotal role in defining the strategy, building the go-to-market plan, and driving revenue growth. This is a high-impact Customer Success role that requires a balance of strategic vision, sales execution, and cross-functional collaboration. As a CSM at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their milestones and build the most successful trucking business on their terms.

What You’ll Do

• Identify and develop strategic relationships with leasing companies, vendors, and truck drivers
• Own outreach and white gloved onboarding for new truck drivers
• Collaborate with product to translate partner needs into roadmap inputs, pilot programs, or new tooling
• Diagnose and unlock growth: Identify underutilized accounts, design playbooks to boost activation and engagement, and resolve blockers cross-functionally
• Be the feedback loop: Share customer insights with product, marketing, and leadership to influence roadmap and GTM strategy
• Track key partnership metrics and report on performance, growth, and engagement
• Where is this role based and who do they report to? in SF, reporting to the head of CS
  
  

Who you are (outline responsibilities (minimum of 5-7):

• Exceptional relationship-building, negotiation, and communication skills.
• Energized by accountability and moving key business metrics
• Someone who thinks in systems and builds repeatable processes
• Comfortable pushing both customers and internal teams to create better outcomes
• You have a growth mindset: You're not afraid to try things you've not done before and failing.
• You thrive on feedback and are a self-starter
• Passionate about supporting owner operators
  
  

What we are looking for Qualifications (minimum of 5-7):

• 2–5 years of experience in customer success, account management, or a hybrid AM/CSM role
• Proven track record in managing a revenue book and hitting retention/expansion goals
• Experience working with SMB or mid-market customers in a consultative, value-driven approach
• Strong business acumen and the ability to speak to ROI, workflows, and performance metrics
• Bonus: Experience with marketplaces, and or the freight industry
  
  

A Bit About Our Culture

We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.

About CloudTrucks

CloudTrucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity. We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at CloudTrucks by 2x

Get notified about new Customer Success Manager jobs in San Francisco, CA.

United States $80,000.00-$110,000.00 1 week ago

San Francisco, CA $100,000.00-$160,000.00 5 days ago

San Francisco, CA $120,000.00-$160,000.00 1 month ago

San Francisco, CA $120,000.00-$140,000.00 2 weeks ago

San Francisco, CA $90,000.00-$120,000.00 1 month ago

San Francisco, CA $100,100.00-$180,000.00 2 weeks ago

San Mateo, CA $130,000.00-$175,000.00 1 month ago

Redwood City, CA $110,000.00-$115,000.00 3 days ago

San Francisco, CA $90,000.00-$150,000.00 2 months ago

Customer Success Manager - India (Remote)

San Mateo, CA $80,000.00-$165,000.00 5 months ago

San Francisco, CA $140,000.00-$190,000.00 8 months ago

San Francisco, CA $90,000.00-$115,000.00 2 months ago

Redwood City, CA $160,000.00-$180,000.00 4 weeks ago

Redwood City, CA $150,000.00-$170,000.00 1 week ago

San Francisco, CA $120,000.00-$143,000.00 5 days ago

San Ramon, CA $105,000.00-$135,000.00 2 months ago

Customer Success Manager (Social, Remote)

San Francisco, CA $75,000.00-$85,000.00 1 month ago

Redwood City, CA $120,000.00-$170,000.00 1 week ago

San Francisco, CA $105,000.00-$130,000.00 3 weeks ago

San Francisco, CA $140,000.00-$160,000.00 1 month ago

San Francisco, CA $120,000.00-$160,000.00 3 months ago

San Francisco, CA $75,000.00-$110,000.00 4 weeks ago

San Mateo, CA $15,000.00-$130,000.00 2 days ago

Enterprise Customer Success Manager, AMER

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.