Customer Success Manager

Harvey Nash; San Diego (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology consultancy based in California seeks an experienced professional in business and customer success operations. This role requires deep familiarity with customer success metrics and the ability to drive business outcomes through data analysis and insights. Ideal candidates will have experience in program management and building performance-tracking dashboards using modern analytics tools. This position offers opportunities to work within a SaaS or subscription-based business environment.

Qualifications

• Experience in business operations, customer success operations, or program management in a SaaS or subscription-based environment.
• Familiarity with customer success metrics such as GRR, NPS, and health scores.
• Strong analytical skills and ability to work with data to identify trends.

Skills

Business operations

Customer success operations

Program management

Sales Operation

Analytical skills

Data analysis

Creating actionable insights

Dashboard building

Tools

AI tools

Analytics platforms

Job description

• Experience in business operations, customer success operations, or program management—ideally in a SaaS or subscription-based business environment.
• Familiarity with customer success metrics (GRR, NPS, health scores, adoption metrics) and how they drive business outcomes.
• Experience in Sales Operation.
• Strong analytical skills with the ability to work with data, identify trends, and create actionable insights using modern analytics and AI tools.
• Experience building dashboards, scorecards, and tracking mechanisms to monitor performance (familiarity with AI-enhanced analytics platforms a plus).
• Experience with headcount planning, capacity modeling, and resource allocation in customer-facing organization.