Customer Success Manager

Vontier Corporation; Salt Lake City (UT); Remote; USD 79,000 - 95,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid time off

Paid parental leave

Job summary

Invenco by GVR is seeking a Customer Success leader to align our solutions with customers’ long-term objectives. You will develop strategic success plans, build executive relationships, and drive retention, expansion, and advocacy in key accounts. Remote role with up to 20% travel.

Ideal candidates have 5+ years in software customer success or enterprise support, SaaS experience, and strong CRM tooling familiarity. Bachelor’s and/or Master’s degrees are preferred but not required.

Qualifications

• 5+ years of experience in a software company in a customer success, account management, marketing or technology role.
• 5+ years of experience supporting enterprise/Tier 1 customers.
• Forecourt/Dispenser Remote Management, Compliance Management, and POS technology experience preferred.
• SaaS environment experience with CRM tools is a plus.
• Bachelor’s degree preferred, Master’s degree preferred.

Responsibilities

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks and opportunities to drive retention, expansion and advocacy.
• Build and maintain strong relationships with key customer stakeholders as the primary contact across Invenco by GVR solutions.
• Lead strategic business reviews and executive-level meetings with customers, reporting on account health and priorities.
• Act as escalation point for assigned accounts, coordinating cross-functional teams for timely resolution and satisfaction.
• Influence product and operations by voicing customer needs to improve offerings and outcomes.
• Provide VoC feedback and analysis to Product Management for enhancements and roadmap planning.
• Analyze customer data to recommend performance improvements and optimize solution usage.
• Ensure customers realize value and achieve desired outcomes through ongoing adoption and success planning.
• Identify growth opportunities including expansion, cross-sell and upsell aligned with customer objectives.
• Provide leadership within the CS organization and contribute to process improvements.
• Travel up to 20%.

Skills

Customer success management

Account management

Enterprise/Tier 1 support

CRM tools experience

SaaS experience

Education

Bachelor’s degree preferred

Master’s degree preferred

Tools

CRM tools

Job description

WHAT YOU WILL DO:

• Serve as the strategic advisor to executive customer stakeholders, aligning Invenco by GVR solutions with customers’ long-term business objectives, digital transformation initiatives, and operational priorities.
• Develop and execute customer success plans for assigned strategic accounts, identifying risks, opportunities, and measurable outcomes to drive retention, expansion, and customer advocacy.
• Build and maintain strong relationships with key customer stakeholders, serving as the primary point of contact across all Invenco by GVR solutions and ensuring customers realize the full value of their investments.
• Lead strategic business reviews and executive-level customer meetings, providing account insights, performance updates, and recommendations while keeping internal stakeholders informed of account health and priorities.
• Act as the escalation point for assigned accounts, proactively managing complex customer situations and coordinating cross-functional teams to drive timely resolution and customer satisfaction.
• Influence business priorities by representing customer needs and partnering with Product, Engineering, Commercial, Support, and Operations teams to improve products, services, and customer outcomes.
• Provide structured Voice of Customer (VoC) feedback, trend analysis, and business insights to Product Management to support product enhancements, innovation, and roadmap planning.
• Analyze customer operational and business data to provide recommendations that improve performance, optimize solution utilization, and support fuel management and environmental operations objectives.
• Ensure customers achieve their desired business outcomes and recognize the value delivered by Invenco by GVR solutions through ongoing adoption, engagement, and success planning.
• Identify and drive growth opportunities within assigned accounts, including expansion, cross-sell, and upsell initiatives that align with customer objectives.
• Provide leadership within the Customer Success organization by sharing best practices, mentoring team members, and contributing to continuous process improvement initiatives.
• Up to 20% travel

ABOUT YOUR EXPERIENCE

• 5+ years demonstrated experience working with a software company in a customer success manager, account management, marketing or technology role required
• 5+ year’s experience support enterprise / Tier 1 customers
• Forecourt/Dispenser Remote Management, Compliance Management, and Point-of-Sale technology experience preferred.
• It’s a plus if you have you worked with in a SaaS environment with CRM tools
• A bachelor’s degree is preferred, but not required.
• A Master’s degree is preferred, but not required.

The base compensation range for this position is $79,300 to $95,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS INVENCO by GVR

Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER

Vontier(NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity,automationand multi-energy technologies.

Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry.

With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s power the way the world moves!

#LI-AB1 #LI-Remote

"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."