Customer Success Manager

Talent Pronto; Pensacola (FL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Direct access to founders

Opportunity for growth as the company scales

Remote-first culture

Job summary

An innovative hiring platform in Florida is seeking a Client Success Manager to manage the full client lifecycle from onboarding to ongoing support. The ideal candidate will possess strong technical skills, comfortable working with AI tools, and excellent communication abilities. Responsibilities include conducting training sessions, troubleshooting client issues, and creating client-facing materials. This remote-first opportunity allows for significant input in shaping the product and company culture.

Qualifications

• 2-4 years of experience in client success or similar role.
• Comfortable with SaaS platforms and remote troubleshooting.
• Excellent communication skills, professional on video calls.

Responsibilities

• Own client relationships from onboarding through support.
• Conduct training sessions via screen share.
• Troubleshoot client issues and improve processes.
• Create client-facing materials and presentations.
• Identify patterns in client feedback to enhance the product.

Skills

Client relationship management

Technical aptitude with SaaS

Proficiency with AI tools

Excellent communication skills

Self-directed and resourceful

QA mindset

Tools

AI tools like Claude

Job description

Want to join the team building the future of hiring? Apply by chatting with Anna - we use Talent Pronto to screen our own candidates. A real human reviews every interview.

Interview here: https://talentpro.app/apply/EktiZIhE8

About Talent Pronto

Talent Pronto is an AI-powered hiring platform that helps employers find qualified candidates faster. Our AI interviewer, Anna, engages every applicant in a natural conversation - at 2 p.m. or 2 a.m. - asks the behavioral questions that uncover real qualifications, scores candidates against your specific criteria in an unbiased manner, and schedules interviews with only the top prospects. We help employers cut screening time dramatically while making better hires.

About the Role

We\'re looking for a Client Success Manager to own the full client lifecycle from onboarding new employers onto our platform through ongoing support and account growth. You\'ll be the primary point of contact for our clients, ensuring they get maximum value from Talent Pronto.

This isn\'t a traditional customer service role. We need someone who is technical, resourceful, and comfortable working directly with AI tools and SaaS platforms. You\'ll be troubleshooting issues, building client-facing materials, conducting screen-share training sessions, and thinking in systems to improve our processes. Some QA instincts such as spotting edge cases, testing workflows, documenting bugs will serve you well here.

What You\'ll Do

• Own client relationships end-to-end, from initial onboarding through ongoing support and retention
• Conduct onboarding sessions via screen share, training clients on the Talent Pronto platform
• Troubleshoot client issues, often requiring you to dig into workflows, test scenarios, and identify root causes
• Create presentations, guides, and other client-facing materials
• Use AI tools (particularly Claude) daily to improve your work and support clients
• Identify patterns in client feedback and work with the founding team to improve the product
• Document processes and build scalable systems as we grow

What We\'re Looking For

• 2-4 years of experience in client success, account management, implementation, or a similar client-facing role
• Strong technical aptitude: comfortable with SaaS platforms, screen sharing, remote troubleshooting, and learning new tools quickly
• Proficiency with AI tools like Claude; you use AI to work smarter, not just faster
• Systems thinker who can spot inefficiencies and build better processes
• Excellent communication skills: clear, professional, and confident on video calls
• Self-directed and resourceful; comfortable with ambiguity in an early-stage environment
• Bonus: Background in recruiting, HR tech, or healthcare hiring
• Bonus: QA experience or mindset. You naturally test edge cases and document issues clearly

Why Talent Pronto

• Early-stage startup with real traction in healthcare hiring
• Direct access to founders; your input shapes the product and company
• Remote-first culture
• Opportunity to grow as the company scales

Start Your Application

Want to join the team building the future of hiring? Apply by chatting with Anna - we use Talent Pronto to screen our own candidates. A real human reviews every interview.

Interview here: https://talentpro.app/apply/EktiZIhE8