Customer Success Manager

Mindsmith; Orem (UT); On-site; USD 70,000 - 100,000; Full time

Job summary

A high-growth startup is seeking a proactive Customer Success Manager to strengthen relationships with enterprise clients. You will lead customer success calls, monitor metrics, and represent the company at industry conferences. Join a collaborative environment with substantial opportunities for advancement.

Benefits

Performance Bonus up to $10K

Referral Bonuses

Qualifications

• Experience in customer success, account management, or related roles.
• Comfortable presenting to senior stakeholders and executives.

Responsibilities

• Lead quarterly check-ins with enterprise customers to share roadmaps.
• Collaborate to define and monitor critical customer success metrics.
• Conduct product demonstrations with smaller prospects.

Skills

Data-driven

Customer Success

Account Management

Presentation Skills

Education

Experience in customer success

Job description

This range is provided by Mindsmith. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $100,000.00/yr

Direct message the job poster from Mindsmith

Mindsmith is a venture-backed, high-growth startup helping corporate learning teams. We're the first AI-native elearning authoring tool (platform for creating custom elearning content). We are experiencing rapid growth (82% in Q1 alone!), and we're looking for a proactive Customer Success Manager to help expand our relationships with large enterprise customers.

About Mindsmith

Mindsmith accelerates the creation of custom eLearning content using cutting-edge AI technology. Typically, creating just one hour of eLearning content takes 200 hours. Mindsmith supercharges this process, making teams 2-20x more efficient. Our vision goes beyond content creation; we are building the foundational AI infrastructure for all eLearning.

What You'll Do

Your mission will be to strengthen and expand relationships with our enterprise clients:

• Customer Success Calls: Lead quarterly check-ins with enterprise customers to share roadmaps, metrics, and gather feedback.
• Healthy Customer Metrics: Collaborate to define and monitor critical customer success metrics, ensuring customers are actively engaging and realizing value.
• Conference Attendance: Represent Mindsmith alongside our CEO at industry conferences (~1x/month).
• Expansion Plans: Strategically partner with customer champions to expand usage within their organizations.
• Customer Referrals: Proactively seek referrals from satisfied customers and agency partners.
• Knowledge Base Management: Regularly update our knowledge base to support customer onboarding and ongoing use.
• Customer Support: Respond efficiently and thoughtfully to customer inquiries via Intercom.
• Project Consulting: Offer strategic insights and recommendations on customers' eLearning projects.
• Pricing Strategy: Assist in developing strategies to gradually raise prices at renewal.
• Billing and Contracts: Ensure timely payments, manage contracts, and oversee renewals.
• Demo Management: Conduct product demonstrations with smaller prospects to nurture pipeline opportunities.

About You

• You think and operate like a founder: high agency, integrity, and ownership. You don't over-index on past experience and are willing to experiment with new, scrappy things.
• You're data-driven: skilled in analyzing customer metrics to proactively address potential issues.
• You care about creating real-world impact.
• You aren't afraid to work really hard.
• You're excited to join a rocketship startup.
• Experience in customer success, account management, or related roles.
• Comfortable presenting to senior stakeholders and executives. You'll be working with some large companies.
• Bonus: Background in eLearning, SaaS startups, or enterprise accounts.
• Base Salary: $70-80K, DOE
• Performance Bonus: Up to $10K based on defined metrics (Net Revenue Retention, Time to Value)
• Referral Bonuses: Additional compensation for customer-driven referrals.

Why Mindsmith?

• Rapid growth trajectory with substantial opportunities for professional advancement.
• Collaborative environment where your input directly influences product and strategy.
• Meaningful work with high-impact enterprise clients.
• Not sure if you tick every box? Apply anyway! We're looking for passion, potential, and a proactive mindset above all else.
• Let's redefine eLearning together!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Sales, and Consulting

• Industries

  Software Development, E-Learning Providers, and Professional Training and Coaching

Referrals increase your chances of interviewing at Mindsmith by 2x

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