Customer Success Manager

Vivpro Corp; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Vivpro Corp is seeking a results-driven Customer Success Manager to collaborate with our executive team as we accelerate growth. You will own relationships with assigned clients, ensure retention and satisfaction, and help customers achieve their goals by aligning product capabilities with strategic objectives.

The role emphasizes collaboration, proactive communication, and operational excellence to support cross-functional initiatives.

Responsibilities

• Entry level role that will evolve into leading strategic business initiatives under guidance of executive leadership.
• Assist business development conversations from initiation through successful execution.
• Provide excellent customer service and help customers achieve their goals.
• Coordinate internal priorities and communications, including building partnerships.
• Increase productivity, streamline strategic initiatives, and oversee program management.
• Manage daily operations with senior management, calendars, and documentation.

Job description

Vivpro is experiencing a period of rapid growth as the direct result of an innovative product, differentiated services, compelling vision, and productivity. To continue on this trajectory, we’re searching for a customer success manager to work closely with our executive team.

Responsibilities

This is an entry level position that will evolve into spearheading strategic business initiatives such as assisting business development conversations from initiation through successful execution under the guidance of executive leadership and functional heads.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

The role also manage internal priorities and communications. Customer success manager will spend part of their time filling in gaps in the organization, such as working on building and operationalizing partnerships. The customer success manager will have an immediate role in increasing our productivity, streamlining strategic initiatives, overseeing program management and managing priorities.

Own overall relationship with assigned clients

Ensure retention and satisfaction of all assigned clients

Aid clients in achieving their goals

Review, design, and execute improvements to operations, identify opportunities and help address them

Oversee daily operations through collaboration with senior management and leadership, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and/or electronic files, planning and coordinating annual corporate meetings, and scheduling facilities

Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects

Skills

Excellent communicator in written and verbal form

Courteous and professional demeanor

Willingness to adapt quickly to change as our products/services/promotions update frequently

Extremely versatile, dedicated to efficient productivity with problem solving skill

Detail oriented and analytical

Demonstrated ability to increase customer satisfaction

Culture & Working Style

Our Culture
Collaboration is at the heart of our culture, and we need engineers who can communicate effectively and work well with the team towards achieving a common goal.