Customer Success Manager

Cents; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Equity Options

Unlimited PTO

Gym stipend

Laundry stipend

Parental leave

Health benefits

401(k)

Job summary

Cents, a New York-based technology company, is seeking an Account Manager to nurture SaaS customer relationships and drive revenue through feature adoption and value propositions.

You will manage a U.S.-based book of business, guide laundromat owners through the platform lifecycle, and collaborate with product teams to align client needs with hardware and software offerings. This role emphasizes relationship-building and proactive problem-solving.

Qualifications

• BA/BS or equivalent degree preferred, but not required.
• At least 6 months to 1 year of inside sales or account management experience.
• Experience in SaaS is preferred, but not required.
• Tech-savvy with ability to conduct virtual presentations using Zoom and troubleshoot issues.

Responsibilities

• Be a key player in the handoff from sales to onboarding as a customer’s champion.
• Conduct lifecycle check-ins with operators and ensure education of the product.
• Build revenue through implementation of new features and value propositions.
• Build and maintain an opportunity pipeline; upsell, cross-sell, expand, and retain.

Skills

Account management

SaaS

Communication

Presentation

Tech-savvy

Self-starter

Team player

Education

Bachelor's degree or equivalent

Tools

Zoom

Job description

About the Role

You should have a true entrepreneurial spirit, be open to frequent change, and have a passion for helping small business owners grow. As a start-up, you’ll play a key role in managing account relationships and building revenue through different features and aspects. Our company is revolutionizing how laundromat owners use the software and your goal should be to help guide them through their lifecycle with Cents.

As an Account Manager, you will be part of the customer success team for Cents users located across the U.S. Your job is to successfully ensure all of your accounts are transacting via the Cents POS platform and encourage laundromat owners on how they can leverage the platform to increase their revenue and streamline operations. You will have the tools, support, and resources to do whatever is necessary to place more orders through the Cents platform. You may also have the opportunity to work directly with other teams and features Cents offers in regard to hardware and product.

The ideal candidate has prior experience managing accounts in SaaS solutions and the confidence to have customer conversations related to upselling, cross-sell, or expanding. Additionally, you are tech-savvy and self-sufficient with a motivated and positive attitude. You must be relationship-oriented, collaborative, and yearning to constantly improve. You need to be comfortable educating clients on the value and benefits of our software and hardware tools while handling the occasional uncomfortable conversation.

Key Responsibilities

• Be a key player in the handoff from sales to onboarding as a customer’s champion
• Conduct lifecycle check-ins with operators and ensure the continued education of the product is completed
• Build revenue throughout your book of business through the implementation of new features and value propositions
• Build and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves
• Funnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions
• Ad Hoc responsibilities as required

Requirements

• B.A, B.S. or equivalent degree preferred, but not required
• At least 6 months to 1 year of inside sales or account management experience
• Experience in SaaS is preferred, but not required
• Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
• Organizational skills, detail, and task-oriented
• Excellent written and verbal communication skills
• Self-starter & Team player mindset
• Ability to work effectively in a fast-paced environment

$90,000 - $100,000 a year

NYC based salary range posted. Compensation ranges are adjusted based on the geographic market in which the employee is located. Actual compensation will depend on location, experience, skills, qualifications, and internal equity.

About Cents

Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry, helping laundromats, dry cleaners, and garment care businesses start, manage, and grow. We’re backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, and we were just ranked No. 101 on the Inc 5000 for 2026. Our team is full of passionate technology experts obsessed with supporting and empowering small business owners, and we’re just getting started. If you want to help elevate an entire industry, this is where that happens.

Benefits Overview

We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Our laundry stipend, gym stipend and access to learning opportunities from our team and network of advisors, and investors are just the starting point!

• Equity Options
• Unlimited PTO and 12 Paid Holidays
• Gym, Laundry and Work-from-home/Commuter stipend
• Parental leave – Up to 14 weeks fully paid for new parents
• Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
• 401(k)

Cents is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, medical condition, genetic information, marital or familial status, pregnancy or pregnancy-related conditions, military or veteran status, citizenship or immigration status, arrest or conviction record, domestic violence victim status, or any other characteristic protected by applicable federal, state, or local law.