Customer Success Manager

InfoSum; New York (NY); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

InfoSum is seeking a Customer Success Manager to drive adoption and usage of its data collaboration platform in a post-cookie advertising landscape. You will own client relationships after sales closes, managing a portfolio of 16–20 accounts including major brands and data providers, with a focus on renewals and expansion opportunities.

The role emphasizes a usage-driven approach, technical understanding of ad tech platforms, and collaboration with internal teams to ensure clients realize

Qualifications

• Industry experience: 3–5 years in a customer success or account management role within the Ad Tech industry.
• Paid Media Expertise: solid understanding of the paid media marketplace and how DSPs/SSPs data platforms operate.
• Business & Outcome Focus: articulate success through business outcomes and metrics (revenue growth, usage).
• Usage-Driven Mindset: renewals earned through value delivery and platform usage.
• Technical Aptitude: grasp technical concepts; be credible with clients and internal teams.
• Attitude & Hunger: proactive, startup mindset, strong desire to learn and own.
• Career Commitment: prefer candidates with 2+ years at a prior company to show deep learning of technology.

Responsibilities

• Drive adoption and usage of InfoSum’s data collaboration platform.
• Manage a portfolio of accounts (approx. 16–20) including major brands, publishers, and data providers.
• Secure renewals and identify expansion opportunities.
• Build strong relationships by understanding clients’ goals and aligning them with InfoSum’s capabilities.
• Transition from a flat-rate SaaS model to a usage-based revenue model and improve platform stickiness.

Skills

Ad Tech experience

Paid media knowledge

Business outcomes mindset

Usage-driven mindset

Technical aptitude

Attitude and hunger

Career commitment

Job description

InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.

Customer Success Manager role at InfoSum(WPP subsidiary) focused on driving adoption and usage of the data collaboration platform in a post-cookie advertising landscape, reporting to a newly promoted Senior CSM with clear path for growth.

What you’ll be doing:

The Customer Success Manager (CSM) will be a key member of the North American Client Services team atInfoSum, responsible for driving the adoption and usage ofInfoSum’sdata collaboration platform. This role is critical asInfoSumtransitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement.

After the sales team closes a new contract, the CSM takes ownership of theclientrelationship. This CSM will manage a portfolio of accounts and willbe responsible formaking theInfoSumplatform indispensable to clients through strong relationship building, understanding their business goals, and aligning them withInfoSum’scapabilities.

The core focus is on ensuring client stickiness, securing renewals, andidentifyingexpansion opportunities. The CSM will manage a portfolio ofapproximately 16-20accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.

What you’ll need:

Industry Experience:

A minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.

Paid Media Expertise:

Solid understanding of the paid media marketplace, including how decisions are made, how money moves, and the competitive landscape (DSPs, SSPs, data platforms).Candidatedoesn’tneed to know everything but should know “a sliver of it” and be hungry to expand.

Business & Outcome Focus:

Ability to articulate success through business outcomes and metrics (e.g., revenue growth, usage increase) rather than just relationship management.

Usage-Driven Mindset:

Understanding that renewals are earned through continuous value delivery and driving platform usage, not through a once-a-year conversation.

Technical Aptitude:

Technical understanding of how Ad Tech platforms work. While not a coding role, the candidate must be able to grasp technical concepts to be a credible partner to clients and internal teams.

Attitude & Hunger:

“Be hungry.Attitude is most important. Attitude and talent.” —strongdesire to learn, grow, and take ownership. Proactive, startup mentality.

Career Commitment:

Preference for candidates who havedemonstratedcommitment by staying witha previouscompany for at least two years, showing they can deeply learna technology.

Who you are:

You’re open_:_ We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You’re optimistic_:_ We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we’ll give you:

Passionate, inspired people

– We aim to create a culture in which people can do extraordinary work

Scale and opportunity

– We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work

– Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcomefor more details.

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$60,000—$140,000 USD

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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