Customer Success Manager

myGwork - LGBTQ+ Business Community; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

A global adtech company is seeking a Customer Success Manager to drive client satisfaction and campaign success in New York City. This hybrid role involves managing the entire campaign lifecycle, building strong relationships, and providing strategic counsel. The ideal candidate has digital advertising experience and is passionate about data-driven success.

Benefits

Flexible hybrid work environment

Comprehensive benefits coverage

401K plan with a company match

Generous holiday and leave allowance

Access to physical and mental health resources

Qualifications

• Proven client-facing experience within the digital advertising industry.
• Hands-on experience in mobile and programmatic advertising.
• Exceptional presentation and communication skills, both written and verbal.

Responsibilities

• Build and nurture strong, long-lasting client relationships.
• Manage the full campaign lifecycle from setup to post-campaign analysis.
• Deliver outstanding client service that drives results.

Skills

Relationship Management

Problem Solving

Analytical Skills

Attention to Detail

Communication

Tools

Excel

PowerPoint

Google Workspace

Job description

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This job is with Ogury, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About OguryOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 19 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Working at OguryAt Ogury, we pledge to provide all our team members with an equitable voice across our company and community. We understand that to have Ogurians who are engaged, respected, and who feel proud to belong, means creating a safe space where everyone feels comfortable bringing their most authentic selves to work. Everyday.

About the roleAs Ogury continues to grow our footprint in the U.S., we're excited to welcome a Customer Success Manager to our dynamic and collaborative team.

This role will play a critical part in driving client satisfaction, campaign success, and long-term retention across our East Coast agency and brand partners.

In this client-facing role, you'll be the hub of campaign activity-working cross-functionally with our Sales and AdOps, teams to ensure we're delivering industry-leading campaign performance with a service experience to match. From strategic consultation and onboarding to reporting and renewals, you'll oversee every step of the campaign lifecycle with precision, creativity, and ownership.

We're looking for someone who thrives in a fast-paced, ever-changing environment, who enjoys building relationships, solving problems, and showcasing the power of data-driven insights.

If you're passionate about digital media, programmatic advertising, and client success, this is your chance to make a real impact at a company that's innovating in meaningful ways.

Reporting into our Senior Director of Customer Success, this is a hybrid position based out of our New York City office. We value in-person collaboration and encourage our team to join us in-office at least two days per week.

Why you will love this role

• Be at the heart of campaign success-own the full lifecycle and see your strategic work directly impact client satisfaction and business growth.
• Collaborate with passionate Sales and AdOps pros who value teamwork, innovation, and delivering results that wow our clients.
• Enjoy a flexible hybrid work environment with a vibrant office culture in NYC, where you're encouraged to connect and collaborate in person twice a week.
  
  

What you will be doing

• Build and nurture strong, long-lasting client relationships-you'll be their trusted partner and go-to expert
• Manage the full campaign lifecycle, including setup, activation, optimization, and post-campaign analysis and presentations
• Serve as the primary point of contact for your agency patch, taking ownership of all campaign activity, troubleshooting, and communication
• Stay informed and up-to-date on Ogury's solutions and the evolving digital advertising landscape-you'll be a key knowledge expert for your clients
• Provide strategic counsel to clients by understanding their goals and KPIs, and recommending data-driven, creative campaign strategies tailored to their needs
• Identify opportunities for account growth, collaborating closely with Sales to drive retention and revenue expansion
• Deliver outstanding client service that not only drives results but also unlocks incremental revenue through upselling Ogury products and solutions
• Represent Ogury as a thought leader at industry events and in client-facing social environments, strengthening relationships and expanding influence
• Partner cross-functionally with internal teams to ensure seamless execution, strong results, and an exceptional customer experience
• Proactively identify and mitigate risks in campaign briefs and set-up to ensure flawless campaign delivery
• Utilize Ogury's proprietary insights tools to surface key learnings and industry-leading recommendations throughout the campaign journey
  
  

What you will bring to Ogury

• Proven client-facing experience within the digital advertising industry
• Hands-on experience in mobile and programmatic advertising
• A strong sense of ownership-you take initiative and follow through with excellence
• Keen attention to detail and strong organizational skills, even under tight deadlines
• Ability to thrive in a dynamic, fast-paced environment
• Passion for analytics and data, with the ability to turn insights into compelling stories and recommendations
• Creative problem-solving skills and a drive for innovation
• Exceptional presentation and communication skills, both written and verbal
• Proficiency in Excel, PowerPoint, Microsoft Office Suite, and Google Workspace
• Confidence and credibility as a first point of contact for both clients and internal stakeholders
• A self-motivated attitude with a hunger to grow your agency patch and contribute to team success
  
  

In compliance with the US State based Pay Transparency Acts, we strive to provide this same visibility towards compensation for all of our teams, globally.

The salary for the Customer Success Manager role is: $75,000 - $85,000 USD annually, in addition to annual variable compensation, dependent upon relevant experience and location.Applications will close on May 30, 2025.

How Ogury supports youAt Ogury, we believe in taking care of our team members and providing a work environment that supports both professional growth and personal well-being.

While benefits may vary by location, here's a glimpse of what you can typically expect when you join our team:- A competitive compensation package- Flexibility in working hours and location- Comprehensive benefits coverage - 401K plan with a company match- Generous holiday and leave allowance, in addition to national holidays- A strong focus on the well-being of our team members, with access to both physical and mental health resources- And more

We thank you in advance for your interest in Ogury!

Our CommitmentAt Ogury, we are committed to fostering an inclusive workplace by providing equal employment opportunities to all. We will consider all qualified applicants without discrimination based on any characteristic protected by applicable laws.

We are committed to providing an accessible and inclusive candidate experience. If you require accommodations during the recruitment process, please contact us. In accordance with applicable laws, we will work with you to provide reasonable support and ensure a fair hiring process.

Please note that this position is for an existing vacancy and is open to all qualified candidates.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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