Customer Success Manager

Sendblue; New York (NY); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive health benefits

Unlimited PTO

Job summary

A forward-thinking tech company in New York is looking for a Customer Success Manager to lead onboarding and engagement efforts with their innovative platform. Your role will encompass designing and executing strategies to enhance customer retention, cultivating strong relationships through regular interactions, and advocating for customer needs within the organization. The ideal candidate will be passionate about technology, possess exceptional communication skills, and have experience with CRM systems and no-code automation tools. This position offers competitive compensation and a dynamic work environment.

Qualifications

• Experience in customer success or account management roles preferred.
• Proven ability to manage multiple relationships effectively.
• Passion for technology and understanding customer needs.

Responsibilities

• Lead customer onboarding experiences for long-term success.
• Design strategies to minimize churn and improve retention.
• Cultivate strong relationships with regular check-ins and feedback.
• Ensure customer requests are addressed efficiently.
• Represent customer needs in product development.
• Maintain a customer health dashboard and share insights.
• Identify upsell opportunities aligned with customer growth.

Skills

CRM systems

No-code automation tools

Communication skills

Problem-solving mindset

Tools

GoHighLevel

Close.io

Hubspot

Zapier

Make

Job description

To apply please visit: https://www.ycombinator.com/companies/sendblue/jobs/Mqz7dkC-customer-success-manager

We are seeking a dynamic, technical, customer-obsessed professional to lead our efforts in onboarding new clients, building long-term relationships, and driving engagement with our blue-bubble-powered platform. You’ll play a pivotal role in ensuring our customers achieve their goals while maximizing the value they derive from Sendblue.

What You’ll Do:

• Customer Onboarding: Lead smooth and impactful onboarding experiences that set customers up for long-term success.
• Retention Strategy: Design and execute strategies to minimize churn and improve customer retention.
• Relationship Building: Cultivate trust and foster strong relationships with customers through regular check-ins, feedback sessions, and proactive support.
• Request Management: Ensure customer requests are addressed efficiently by coordinating with internal teams.
• Advocate for Customers: Represent customer needs and feedback within Sendblue to inform product development and business strategy.
• Insights and Reporting: Maintain a customer health dashboard and share actionable insights with the team to improve engagement and satisfaction.
• Upsell Opportunities: Identify and recommend new product features or upgrades that align with customer growth goals.

What We’re Looking For:

• Experience with CRM systems (GoHighLevel, Close.io, Hubspot preferred).
• Experience building out advanced workflows using no-code automation tools like Zapier or Make highly preferred.
• Some experience in customer success, account management, or a similar role (SaaS or CRM experience preferred).
• Exceptional communication and interpersonal skills with the ability to build rapport quickly.
• Proven ability to manage multiple customer relationships and prioritize effectively.
• A proactive and problem‑solving mindset with a “figure‑it‑out” attitude.
• Passion for our technology and intuitive understanding of why customers need it.

What We Offer:

• Competitive salary and performance-based bonuses.
• A high-energy and fast-moving environment.
• Comprehensive health benefits and unlimited PTO.
• Sendblue is revolutionizing how businesses communicate. If you’re excited about making a real impact and helping our customers grow with us, we want to work with you!