Customer Success Manager

Lectra; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

TextileGenesis is expanding its customer engagement team and seeks a Sustainability/Traceability Project Leader to deploy our traceability platform across brands and suppliers worldwide.

You will lead training, onboarding, and ongoing support for cross-functional teams spanning sustainability, sourcing, IT and business development, ensuring end-to-end program success with global accounts. Must speak Spanish and English and drive customer excellence remotely, with NYC office time as needed.

Qualifications

• 5+ years of work experience in fashion/sustainability is a must.
• Excellent written and oral communication.
• Spanish and English language proficiency required.
• Strong analytical and presentation abilities.
• Proven leadership and organizational skills.
• Experience managing and leading projects with cross-functional teams.
• Ability to be proactive in handling unforeseen challenges.

Responsibilities

• Lead end-to-end traceability programs for global brand accounts.
• Train and onboard suppliers to deploy the traceability platform.
• Collaborate with sustainability, sourcing, IT, communications & BD teams.

Skills

Communication skills

Spanish fluency

English fluency

Analytical skills

Presentation skills

Leadership

Cross-functional teamwork

Education

Engineering

MBA

Job description

Job Description

TextileGenesis™ is currently expanding its customer engagement team, and are looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence. We are ideally looking for someone in the New York area for this position. The position is primarily remote, with occasional time spent in our New York Office.

Job Description

TextileGenesis™ is currently expanding its customer engagement team, and are looking for strong project leaders who want to be part of the revolution in creating sustainable and traceable supply chains in the fashion and textile industry. We are looking for high achievers who are passionate about working at the intersection of sustainability, technology, and driving change in the fashion textile industry; team players and leaders who stay ahead of the curve when it comes to delivering customer excellence. We are ideally looking for someone in the New York area for this position. The position is primarily remote, with occasional time spent in our New York Office.

As a Sustainability/Traceability Project leader, you will be working to support the fashion brands and standards to understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts and standard.

You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role.

We have a highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background. The core values that bind us all is the willingness to challenge the status quo, to think from ‘first principles’ to solve challenging problems, and have an open, work hard and play hard culture.

Profile Description

Sustainability/Traceability Customer Success manager requires you to be/have:

• Excellent written and oral communication
• Excellent in - Spanish and English
• Excellent analytical and presentation skills
• Excellent leadership and organizational skills
• Experienced in managing and leading projects
• Able to work with cross-functional teams and independently
• Able to analyse and predict situations, and be proactive in handling unforeseen challenges
• Proven track record of successfully achieving or over achieving the targets
• 5+years of work experience in fashion/sustainability is a must, Engineering/MBA from Tier-1/2 schools is a plus