Customer Success Manager

Cutover; New York (NY); Hybrid; USD 125,000 - 150,000; Full time

Benefits offered by this job

Share Options

PTO & holidays

Volunteer days

Health insurance

401k

Remote stipend

Learning budget

Parental leave

Employee referrals

Mental health support

Job summary

Cutover is expanding its Customer Success team in New York and offers a flexible location with weekly NYC office visits. You’ll drive onboarding and ongoing adoption, helping customers maximize value from our AI-powered SaaS platform and services.

You’ll focus on MAU growth, account health, and proactive issue resolution in a fast-growing environment. Ideal candidates have 2–4 years in financial services customer-facing roles, plus an entrepreneurial, data-driven mindset.

Qualifications

• 2–4 years of experience in a financial services customer-facing role, ideally in Customer Success.
• Entrepreneurial mindset with the ability to manage multiple client projects and adapt to technical complexity.
• Technically proficient with modern SaaS tools and eager to master the Cutover platform; interested in cloud/AI.

Responsibilities

• Onboard customers and drive ongoing adoption of the Cutover platform.
• Assist customers throughout their lifecycle and unlock maximum value from our platform and services.
• Focus on MAU growth within key accounts and proactive issue resolution using data-driven approaches.
• Act as a trusted advisor to customers, recommending solutions to maximize platform usage and minimize churn.

Skills

Customer facing

Relationship-building

Data-driven

SaaS tools

Tools

Cutover platform

Job description

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression.

Location

This role is flexible in location, but we would expect you to be able to commute to our NYC office on a weekly basis.

We regret that we are unable to provide sponsorships at this time.

Cutover provides enterprise technology operations teams with an AI-powered SaaS solution that automates and streamlines complex processes with intelligent runbooks. The Cutover solution enables teams to respond to incidents quickly, recover from IT outages, and manage cloud migrations with precision and efficiency. Cutover is used in many of the world's largest financial institutions to support their critical technology operations, including 5 out of the top 6 largest asset managers and 3 out of the top 5 US banks.

We’re excited to grow our Customer Success team with some more energetic and growth-minded Customer Success talent. From initial onboarding to ongoing adoption, our Customer Success Managers assist customers throughout their lifecycle, helping them unlock maximum value from our platform and services. We have a keen focus on driving Monthly Active User (“MAU”) growth within our key accounts, as well as focusing on the overall account health by using a data driven approach to unlock value and resolve issues in a proactive manner. Our Customer Success Managers bring energy, creativity and a strong sense of product evangelism to their day-to-day work. We understand our customers’ strategy, vision and goals and - as trusted advisors - recommend solutions, enabling them to use the full power of the Cutover platform to bring vision to reality.

This role is ideal for a Customer Success Manager at an early-to-mid career stage who has experience supporting enterprise customers and is looking to deepen their technical, product, and advisory skillset in a fast-growing SaaS environment.

What we'd like you to bring to the table for this role...

• 2-4 years of experience in a financial services customer-facing role, ideally in Customer Success.
• Entrepreneurial mindset with the ability to manage multiple client projects, identify process gaps, and adapt to technical complexity.
• Technically proficient with modern SaaS tools, a willingness to master the Cutover platform, and innate interest in cloud and AI.
• A balanced approach to customer success, focused on maximizing platform usage and value while collaborating with internal teams to minimize churn and drive growth.
• Strong relationship-building skills across all levels of enterprise organizations, adept at running data-informed business reviews, and a passionate customer advocate.

The good stuff…

• We're excited to offer Share Options as part of our compensation package.
• 20 days of PTO per year + public holidays, and we want you to take all of them!
• 3 volunteer days to use for any charitable/voluntary cause you would like.
• A top-tier private health insurance package.
• 401k contribution plan
• Work from home stipends
• A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you.
• If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of.
• Employee Referral Scheme.
• Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms.

Target compensation package:

$100,000 - $120,000 base, $25,000 - $30,000 variable + stock options + benefits.

The final offer may vary from the target compensation package, taking into consideration factors such as your experience level and skill set. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover.

Diversity Statement - Empowering Our Teams

We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community.

Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status.

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