Customer Success Manager

Domos Inc.; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Full health, dental, and vision insurance

401(k)

Unlimited PTO and paid holidays

Ownership in an early-stage venture-backed company

Job summary

An innovative AI startup based in New York City is seeking a Customer Success Manager to build and manage client relationships from implementation through renewals. You will work closely with the CEO and Head of Operations to ensure customers achieve measurable value and become champions of the solution. The ideal candidate will have 2–5 years in Customer Success at a B2B SaaS company, strong communication skills, and the ability to thrive in a fast-paced environment. This role requires onsite presence four days a week.

Qualifications

• 2–5 years in Customer Success or Account Management at a B2B SaaS company.
• Proven track record managing customer lifecycle from pilot through renewal and expansion.
• Willingness to work at our NYC office 4 days a week.
• Data-driven mindset: comfortable analyzing usage metrics and translating insights into action.
• Ownership mentality and ability to thrive in fast-paced, ambiguous environments.
• Willingness to work at our NYC office 4 days a week.

Responsibilities

• Partner with Operations through onboarding and implementation.
• Serve as primary point of contact and trusted advisor for customer portfolio.
• Lead renewal conversations and identify expansion opportunities.
• Problem-solving: Take ownership of customer issues and quarterback resolution through Engineering, Product, and Support teams
• Voice of customer: Gather feedback, document feature requests, and provide insights to shape our product roadmap

Skills

Customer Success

Account Management

Strong communication skills

Data-driven mindset

Problem-solving

Data analysis

Job description

We're building an AI workforce that transforms property management by automating the most time-consuming tasks while enhancing how people find and experience their homes. Our AI handles communications and workflows across multiple channels to become an extension of property management teams. Based in NYC and venture-backed, we're growing rapidly and are passionate about bringing innovative solutions to this industry's most significant challenges.

The Role

As our first Customer Success hire, you'll own client relationships from implementation through renewals and expansion. You'll partner closely with our CEO and Head of Operations to launch new customers, ensure they achieve measurable value and become champions of our solution. This is the opportunity to build customer success from the ground up at a fast growing AI startup.

You'll Own:

Launch & adoption: Partner with Operations through onboarding and implementation; become an expert in Domos' AI capabilities

Relationship management: Serve as primary point of contact and trusted advisor for your customer portfolio; build strong relationships with key stakeholders and decision-makers

Growth & retention: Lead renewal conversations, manage commercial agreements, and identify expansion opportunities; monitor customer health metrics and proactively address risks

Problem-solving: Take ownership of customer issues and quarterback resolution through Engineering, Product, and Support teams

Voice of customer: Gather feedback, document feature requests, and provide insights to shape our product roadmap

What We're Looking For

Requirements:

2–5 years in Customer Success or Account Management at a B2B SaaS company

Proven track record managing customer lifecycle from pilot through renewal and expansion

Strong communication skills with ability to translate technical concepts to non-technical audiences

Data-driven mindset: comfortable analyzing usage metrics and translating insights into action

Ownership mentality and ability to thrive in fast-paced, ambiguous environments

Willingness to work at our NYC office 4 days a week

Bonus:

PropTech or real estate industry experience

Startup experience as an early CS hire

Competitive salary and ownership in an early-stage, venture-backed company

Full health, dental, and vision insurance

401(k)

Unlimited PTO and paid holidays

Exact compensation is determined based on experience and qualifications assessed during the interview process.

Please note: We are currently unable to provide visa sponsorship. This role is open only to candidates authorized to work in the U.S.

Domos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.