Customer Success Manager

Allwhere, Inc.; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Allwhere, Inc. in New York is seeking an Account Manager to manage and grow customer relationships. This role involves driving account expansion, increasing platform adoption, and ensuring operational excellence.

The ideal candidate should have 3–5 years in account management or customer success, strong problem-solving skills, and a background in the IT hardware or SaaS ecosystem. This position includes a competitive salary and bonus structure.

Qualifications

• 3–5 years in account management, customer success, or client-facing commercial roles.
• Demonstrated ability to drive revenue growth within existing accounts.
• Strong operational instincts and ability to solve problems cross-functionally.

Responsibilities

• Own a portfolio of active customer accounts and serve as primary relationship lead.
• Onboard new customers to ensure strong platform adoption.
• Monitor usage, order volume, and buying patterns.
• Identify and execute cross-sell and upsell opportunities.
• Host strategic business reviews focused on performance metrics.

Skills

Account management

Customer success

Revenue growth

Problem-solving

Tech-savviness

Job description

Salary Range: This position includes base salary plus bonus; OTE ranges from $100,000 to $150,000.

Company Overview

allwhere provides companies with a platform that enables their employees to be productive and engaged. allwhere’s platform allows companies to curate equipment, products, and services for their employees — and deliver them anywhere. For administrators (execs, HR, IT), allwhere streamlines the onboarding/offboarding process and automates delivering products to remote employees. For employees, allwhere provides a convenient one-stop-shop for all relevant equipment, products, and services. Remote work is here to stay, and allwhere is here to make it the best possible experience for all.

Role Overview

The Account Manager is a revenue-generating, cross-functional role responsible for owning and growing a portfolio of customer relationships. You will drive account expansion, increase platform adoption, and ensure operational excellence across your book of business. You will proactively identify growth opportunities, influence customer strategy, and generate incremental revenue. You will work closely with Sales, Operations, Product, and Finance to deliver a seamless customer experience while unlocking commercial upside.

A bout the Role

• Own a portfolio of active customer accounts and serve as primary relationship lead across customer stakeholders
• Onboard new customers, ensuring strong platform adoption, stakeholder alignment, and early revenue ramp
• Monitor usage, order volume, and buying patterns; proactively drive increases in order frequency, product categories, and overall spend
• Identify and execute cross-sell and upsell opportunities
• Troubleshoot customer issues and partner closely with Operations and Product to resolve root causes quickly and effectively
• Act as the central liaison between customers and internal teams, ensuring alignment and execution across functions
• Host strategic business reviews focused on performance metrics, expansion opportunities, and operational improvements
• Maintain accurate account data and pipeline visibility in CRM

What we’re looking for

• 3–5 years in account management, customer success, or client-facing commercial roles
• Demonstrated ability to drive revenue growth within existing accounts
• Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
• Strong operational instincts and ability to solve problems cross-functionally
• Comfort navigating both strategic conversations and tactical execution