Customer Success Manager

LiveRamp; New York (NY); Hybrid; USD 95,000 - 112,000; Full time

Benefits offered by this job

Flexible paid time off

Remote work options

Parental leave

401K matching up to 6%

Comprehensive benefits package

Job summary

LiveRamp is seeking a Customer Success/Partner Manager in New York to own post-sale relationships with strategic tech platform partners. You will drive product adoption, renewals, and revenue retention while coordinating across Product, Solutions, Support, Legal, and Commercial teams.

You will design joint success plans, analyze account health, and guide executives with clear recommendations. A strong, data-driven communicator thrives in a fast-paced, hybrid environment.

Qualifications

• 2+ years of client-facing experience in SaaS, adtech, martech, or data/analytics.
• Proven track record managing complex, strategic accounts with measurable impact on retention and expansion.
• Strong understanding of digital advertising or marketing technology ecosystems (DSPs, CDPs, clean rooms, cloud data warehouses).
• Experience working with technical stakeholders, APIs, integrations, and data flows at a high level.
• Demonstrated ability to build trusted relationships with senior stakeholders and lead cross-functional initiatives.
• Excellent communication skills, able to tailor narratives and presentations to different audiences.
• Highly organized, capable of managing multiple projects and timelines in a fast-paced environment.
• Data-driven mindset with dashboards and usage metrics to inform decisions.
• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
• Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their objectives over 6, 12, and 18 months.
• Lead strategic business reviews and executive check-ins, translating platform performance into clear recommendations and roadmaps.
• Orchestrate cross-functional resources to remove blockers, accelerate integrations, and ensure timely delivery of commitments.
• Proactively analyze account health to identify risk, expansion, and innovation opportunities across LiveRamp’s solutions.
• Advise partners on best practices for data collaboration, addressability, and privacy-safe activation.
• Manage forecasted renewal and growth motions, including upsell/cross-sell in partnership with Sales.
• Represent partner needs to influence product roadmaps, features, and enablement content.
• Document key activities and outcomes in internal systems for visibility of engagement status and next steps.
• Contribute to improvement of Customer Success playbooks and processes for technology partnerships.

Skills

Client-facing experience

Strategic account management

Digital advertising ecosystems

Technical stakeholder collaboration

Executive communication

Project management

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace new AI-driven experiences, the LiveRamp data collaboration network exponentially expands the breadth and accuracy of the data on which marketing AI capabilities operate, powering deeper customer insight and measurable performance on a global scale. LiveRamp is headquartered in San Francisco, California, with offices worldwide. Learn more at LiveRamp.com.

You Will

• Serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners, driving product adoption, renewals, and net revenue retention.
• Develop and execute joint success plans with each partner, aligning LiveRamp capabilities to their product, go-to-market, and customer objectives over 6, 12, and 18 months.
• Lead strategic business reviews and executive check-ins, translating platform performance, usage trends, and measurement results into clear recommendations and roadmaps.
• Orchestrate cross-functional resources (Product, Solutions, Support, Legal, and Commercial) to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments.
• Proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities across LiveRamp’s suite of solutions.
• Advise partners on best practices for data collaboration, addressability, and privacy-safe activation, positioning LiveRamp as a trusted strategic advisor in their ecosystem strategy.
• Manage and forecast account-level renewal and growth motions, including structuring upsell and cross-sell opportunities in partnership with Sales.
• Represent partner needs and market feedback back into LiveRamp, influencing product roadmap priorities, feature discovery, and enablement content.
• Document key activities, decisions, and outcomes in internal systems, ensuring accurate visibility into engagement status, risks, and next steps.
• Contribute to the continual improvement of Customer Success playbooks, tooling, and processes specific to technology and platform partners.

Your Team Will

• Support and grow relationships with some of LiveRamp’s most strategic technology partners, including adtech, martech, cloud, and data platforms.
• Drive complex, multi-party data collaboration initiatives that rely on deep understanding of identity, privacy, and addressability across channels and environments.
• Collaborate closely with Alliances, Product, and Solutions to design and operationalize new partner use cases, integrations, and joint offerings.
• Build and scale repeatable engagement models, health frameworks, and success metrics tailored to technology partners and platform businesses.
• Triage and resolve escalated technical and business issues for your accounts, coordinating with Support and Engineering to keep partners informed and on track.
• Share learnings, playbooks, and market insights across the broader Customer Success and Alliances teams to elevate how LiveRamp partners with technology platforms globally.

About You

• 2+ years of client-facing experience in Customer Success, Account Management, Partner Management, or a similar role within SaaS, adtech, martech, or data/analytics.
• Proven track record managing a book of complex, strategic accounts or partners with measurable impact on retention, expansion, and customer satisfaction.
• Strong understanding of digital advertising or marketing technology ecosystems (e.g., DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, or measurement platforms).
• Experience working with technical stakeholders and products, including comfort discussing APIs, integrations, data flows, and platform configuration at a high level.
• Demonstrated ability to build trusted relationships with senior stakeholders, influence without direct authority, and lead cross-functional initiatives to completion.
• Exceptional communication skills, including the ability to synthesize complex topics into clear narratives and presentations tailored to different audiences.
• Highly organized and comfortable managing multiple projects, timelines, and stakeholders simultaneously in a fast-paced, evolving environment.
• Data-driven mindset with experience using dashboards, usage metrics, and performance data to tell stories and inform decisions.
• Bachelor’s degree or equivalent practical experience.

Preferred Skills

• Experience working directly with technology partnerships, ecosystems, or strategic alliances in a B2B SaaS environment.
• Familiarity with identity, data collaboration, and privacy-preserving technologies (e.g., clean rooms, identity resolution, authenticated addressability).
• Hands-on exposure to cloud platforms (e.g., AWS, GCP, Azure) or modern data stacks (e.g., Snowflake, Databricks, BigQuery) in a customer-facing or partner-facing context.
• Prior experience at or working closely with adtech/martech platforms such as DSPs, SSPs, DMPs, CDPs, or measurement/attribution providers.
• Comfort navigating legal, compliance, and data governance considerations in support of partner use cases.
• Background working in a highly matrixed, global organization with distributed teams and stakeholders.
• Experience mentoring or coaching other team members, or contributing to operational improvements and playbook development.

This is a hybrid, 2 days a week in-office position in New York City.

The approximate annual base compensation range is $95,000 to $111,500. This position is also eligible for variable incentive compensation targeted at 100% of base salary, subject to the terms of the applicable incentive compensation plan. Accordingly, the on-target earnings (OTE) range for this role is approximately $114,000 to $133,800, assuming achievement of target performance goals. Actual compensation will depend on a number of factors, including the applicant’s experience, knowledge, skills, abilities, geography, performance, and internal equity among our team.

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.

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