Customer Success Manager

Twitch; New Rochelle (NY); On-site; USD 102,000 - 178,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Disability

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Employee Discount

Job summary

Twitch is seeking a detail-oriented Customer Success Manager with advertising experience to join the Revenue team in supporting influencers and advertisers. You will collaborate with product and business development to ensure best-in-class client service.

The role involves managing campaigns, guiding clients through internal tools, and coordinating with cross-functional teams to deliver assets on time. Travel is not required.

Qualifications

• 4+ years of online media/planning experience.
• Experience helping clients execute media campaigns.
• Excellent written, presentation and oral communication skills.
• Experience and comfortability working with technical product teams.

Responsibilities

• Campaign management: manage media planning, IOs, and revenue recognition.
• Own pre-sale process and guide clients through internal purchasing tools.
• Provide highest level of customer service to internal clients for media plans and campaign operations.
• Lead cross-department campaigns and ensure assets are distributed and delivered to clients.
• Kick-off campaigns with clients and manage timelines, assets and opportunities for optimization.
• Assist in pre-sale pipeline management, reporting, and opportunity accuracy.
• Troubleshoot live campaigns with Campaign Operations and stay updated on Twitch features.

Skills

Media planning

Campaign execution

Communication

Collaboration

Problem solving

Technical product teams

Job description

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.

You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.

You Will:

• Campaign Management:
  • Work with the finance team on any client approvals and revenue recognition
  • Own pre-sale process related to media planning and internal IOs
  • Be client facing point of contact to ensure smooth execution and delivery
  • Guide clients through internal purchasing tools
  Client Management:
  • Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
  • Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
  • Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
  • Assist in pre-sale pipeline management, reporting, and opportunity accuracy
  • Work with Campaign Operations to troubleshoot live campaigns
  • Maintain up-to-date knowledge of Twitch's site features and products

You Have:

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation and oral communication skills
• Excellent collaboration skills
• Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
• Works well with others in high-energy environment with minimal supervision
• Experience and comfortability working with technical product teams

Bonus Points

• Work experience in online media
• Previous agency experience

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job ID: TW9305

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

US, CA, San Francisco - Annually

$101,600 — $177,800 USD

US, NY, New York - Annually

$101,600 — $177,800 USD

US, WA, Seattle - Annually

$92,400 — $160,000 USD

US, CA, Los Angeles - Annually

$92,400 — $160,000 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.