Customer Success Manager

Twitch; Los Angeles (CA); On-site; USD 92,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Amazon Discount

Job summary

Twitch, the world’s leading live streaming platform, is seeking a Customer Success Manager to drive advertising revenue growth and deliver best-in-class client service for influencer marketing campaigns. This role collaborates with product and business development across multiple cities including Los Angeles, San Francisco, Seattle, and New York.

Ideal candidates bring 4+ years in online media planning and a track record of managing media campaigns, with strong communication skills and comfort

Qualifications

• 4+ years of online media/planning experience.
• Experience helping clients execute media campaigns.
• Excellent written, presentation and oral communication skills.
• Able to proactively troubleshoot and problem solve quickly and through the proper escalation process.

Responsibilities

• Campaign management: coordinate with finance for client approvals and revenue recognition; own pre-sale media planning IOs; be the client-facing contact for smooth execution.
• Client management: provide top-tier service for media plans and campaigns; lead custom content campaigns with other departments; kick-off campaigns and manage timelines/assets.
• Stay updated on Twitch site features and products; assist in pre-sale pipeline management, reporting and opportunity accuracy; troubleshoot live campaigns with Campaign Operations.

Job description

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

As a member of Twitch's Revenue team, you'll use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

We are looking for a detail-oriented, client service focused Customer Success Manager with advertising experience that will work hand in hand with product and business development. The Customer Success Manager will be a crucial member of a growing team that will support Twitch in meeting its objectives and providing best in class client service to our clients that are specifically interested in our influencer marketing products. The ideal candidate will have experience with client management, media planning, and campaign operations.

You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.

You Will:

Campaign Management:

• Work with the finance team on any client approvals and revenue recognition
• Own pre-sale process related to media planning and internal IOs
• Be client facing point of contact to ensure smooth execution and delivery
• Guide clients through internal purchasing tools

Client Management:

• Provide highest level of customer service to internal clients, as a key point person for media plans and campaign operations
• Work to manage any custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered
• Kick-off campaign with clients and manage all timelines, assets and opportunities for optimization
• Assist in pre-sale pipeline management, reporting, and opportunity accuracy
• Work with Campaign Operations to troubleshoot live campaigns
• Maintain up-to-date knowledge of Twitch's site features and products

You Have:

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation and oral communication skills
• Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
• Works well with others in high-energy environment with minimal supervision
• Experience and comfortability working with technical product teams

Bonus Points

• Work experience in online media
• Previous agency experience
• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

US, CA, San Francisco - Annually

$101,600 - $177,800 USD

US, NY, New York - Annually

$101,600 - $177,800 USD

US, WA, Seattle - Annually

$92,400 - $160,000 USD

US, CA, Los Angeles - Annually

$92,400 - $160,000 USD

Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Twitch values your privacy. Please consult our Candidate Privacy Notice , for information about how we collect, use, and disclose personal information of our candidates.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Twitch’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.