Customer Success Manager

Creatify Lab Inc; Mountain View (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Creatify is seeking a Customer Success Manager to onboard, retain, and grow our customer base. You’ll collaborate with Sales, Product, and Support to ensure customers maximize the value of Creatify.AI’s platform. If you’re a proactive problem-solver who thrives on building relationships, this is the role for you.

The ideal candidate has 5+ years in SaaS customer success, strong communication, and a proactive, data-driven approach to prevent churn and drive outcomes.

Qualifications

• 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.
• Customer-first mindset and passion for delivering exceptional customer experiences.
• Exceptional listening, presentation, and interpersonal skills.
• Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.
• Comfortable analyzing usage data to derive insights and guide customer strategy.

Responsibilities

• Customer Onboarding & Adoption: Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.
• Relationship Management: Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.
• Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.
• Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.
• Feedback Loop: Gather and relay customer insights to Product and Marketing teams to shape future improvements.
• Success Planning: Develop customized success plans to align our solutions with customer business objectives.
• Advocacy & Community: Encourage customer advocacy through case studies, testimonials, and referrals.

Skills

Customer-first mindset

Communication skills

Problem solving

Analytical aptitude

Adaptability

Job description

About Creatify

Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.

We’ve surpassed 3 million users across 18,000+ teams. Leading brands—including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes.

We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more. Check out our latest coverage by Fast Company, TechCrunch, Bloomberg TV, and our recognition as one of IVP Enterprise AI 55 in 2024.

Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans. Join us in reinventing the advertising industry with AI.

About This Role

We’re seeking a Customer Success Manager to join our dynamic team. In this role, you’ll be the trusted advisor for our customers, ensuring they maximize the value of Creatify.AI’s platform. You’ll work closely with Sales, Product, and Support teams to onboard, retain, and grow our customer base. If you’re a proactive problem-solver who thrives on building relationships and driving customer outcomes, this is the role for you.

Responsibilities

• Customer Onboarding & Adoption: Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.

• Relationship Management: Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.

• Retention & Expansion: Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.

• Proactive Engagement: Monitor customer health, anticipate risks, and implement strategies to mitigate churn.

• Feedback Loop: Gather and relay customer insights to Product and Marketing teams to shape future improvements.

• Success Planning: Develop customized success plans to align our solutions with customer business objectives.

• Advocacy & Community: Encourage customer advocacy through case studies, testimonials, and referrals.

Qualifications

• Experience: 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.

• Customer-First Mindset: Passion for delivering exceptional customer experiences and driving measurable success.

• Communication Skills: Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.

• Problem-Solving: Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.

• Analytical Aptitude: Comfortable analyzing usage data to derive insights and guide customer strategy.

• Adaptability: Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

We are an equal opportunity employer and highly value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.