Customer Success Manager

Enerex; Mobile (AL); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking SaaS provider as a Customer Success Analyst, where your role is pivotal in ensuring clients have a smooth experience with innovative software solutions. You'll guide customers through onboarding, deliver engaging training, and create user-friendly documentation. Your proactive approach will foster strong client relationships, helping them achieve their business goals. With a culture that values teamwork and progress, this position offers opportunities for growth in a dynamic environment. If you're passionate about customer success and ready to make an impact, this role is perfect for you.

Benefits

Work from home office

100% Health Insurance premium paid

3 weeks Paid Time Off

End of year performance-based bonus

Opportunities for growth and professional development

Collaborative work environment

Qualifications

• Proven experience in a customer-facing role, ideally within SaaS or software industries.
• Strong written and verbal communication skills.

Responsibilities

• Guide new customers through the onboarding process for a seamless transition.
• Deliver engaging training sessions on software usage and best practices.

Skills

Customer Onboarding

Training

Documentation

Customer Support

Client Relationship Management

Communication Skills

Problem-Solving

Education

Experience in Customer-Facing Role

Industry Knowledge of Energy Sector

Tools

Zendesk

Job description

Company Description

Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.

Our commitment to innovation is guided by our core values: Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust. With our company motto, “All for One and One for All” (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients.

Job Description

As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.

Key Responsibilities:

• Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
• Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
• Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
• Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
• Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
• Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
• Misc. Projects as needed.
  
  

Qualifications

• Proven experience in a customer-facing role, ideally within SaaS or software industries.
• Industry knowledge of the energy sector is preferred.
• Familiarity with Zendesk or similar customer support software is a plus.
• Strong written and verbal communication skills.
• Willtake ownershipofa project and see it through to completion, even with obstacles.
• Is aself-starter with a strong work ethic and superior attention to detail.
• Can work individually, but has a team playermentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
• A passion for helping customers succeed, with a proactive, solutions-focused approach.
  
  

Additional Information

Benefits

• Work from your home office - potential for occasional marketing trip
• Health Insurance - premium paid 100% for employee
• Paid Time Off - 3 weeks + company holidays
• End of year performance based bonus
• A dynamic and collaborative work environment where teamwork is key.
• Opportunities for growth and professional development.
• A culture that celebrates progress and success.
• A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.