Customer Success Manager

Sales Search Partners; Massachusetts; Remote; USD 120,000 - 160,000; Full time

Job summary

A fast-growing software company is seeking a Customer Success Manager for their SaaS platform. This remote role focuses on customer lifecycle management, ensuring product adoption, and driving ROI. Join a collaborative team to shape the company's U.S. presence and enhance customer experience.

Qualifications

• 2+ years in a Customer Success role at a SaaS company.
• Experience working with technical audiences.

Responsibilities

• Own onboarding, training, and continuous engagement for customers.
• Identify and execute on upsell opportunities.

Skills

Communication

Relationship Building

Strategic Mindset

Job description

Customer Success Manager – SaaS / Engineering Intelligence Platform

Location: Remote (New England)

Compensation: $120,000 base / $160,000 OTE

About the Company:

This fast-growing software company is transforming the engineering intelligence space by empowering developers with real-time insights. Their platform integrates with tools to drive visibility, improve productivity, and enhance the developer experience. Backed by strong market demand and rapid adoption, they are poised for significant growth in a space expected to expand fivefold by 2027.

Why Join:

• Highly differentiated product with a 50%+ close rate in some segments
• Huge whitespace in a rapidly emerging market
• Strong product-market fit with high inbound interest
• Opportunity to help build a U.S. presence and shape company culture
• Collaborative, transparent team environment

About the Role:

As a Customer Success Manager, you’ll take ownership of the full customer lifecycle — from onboarding through ongoing support and renewal. You’ll partner closely with customers to ensure product adoption, drive ROI, and lead upsell efforts, including converting month-to-month customers into annual contracts and upgrading users to premium tiers. This is a high-impact role on a lean and growing team.

Responsibilities:

• Own onboarding, training, and continuous engagement for a portfolio of customers
• Develop deep product expertise to help customers realize maximum value
• Identify and execute on upsell opportunities, including plan upgrades and renewals
• Act as the voice of the customer internally to improve product and service
• Collaborate cross-functionally with Sales and Product to enhance the customer journey

Requirements:

• 2+ years in a Customer Success role at a SaaS company
• Experience working with technical audiences (e.g., DevOps, engineering teams)
• Comfortable managing the full post-sales customer lifecycle
• Strong communicator and relationship builder with a strategic mindset