Customer Success Manager

Pure Storage, Inc.; Lehi, Raleigh (UT, NC); On-site; USD 97,000 - 173,000; Full time

Benefits offered by this job

Incentive pay

Equity

Job summary

Everpure is seeking a Customer Success Manager to act as a trusted strategic advisor, driving value and adoption across our as-a-Service portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will collaborate with Sales, Engineering, Support, and Executive Leadership to advocate for accounts.

You will own the post-sales lifecycle, lead business reviews, monitor consumption signals, and coordinate cross-functional teams to resolve escalations and influence product roadmaps.

Qualifications

• 5+ years of account management or customer success in enterprise IT or SaaS environments.
• Ability to translate technical concepts into business outcomes for executives.
• Strong cross-functional collaboration to drive joint goals.
• Excellent problem solving and organizational skills.
• Experience with data center technologies and subscription/consumption models.

Responsibilities

• Own post-sales lifecycle for assigned portfolio, including onboarding and deployment.
• Lead regular business reviews and governance with customer executives.
• Monitor usage and health signals to optimize value and mitigate risk.
• Coordinate cross-functional teams to resolve escalations and influence roadmaps.
• Advocate for customers and drive retention and expansion opportunities.

Skills

Customer Success

Engagement

Strategic Communication

Executive Presence

Cross-Functional Collaboration

Project Management

Data Center & As-a-Service

Job description

THE ROLE

As a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences. Your primary goal is to maximize customer lifetime value, satisfaction, and retention, directly sustaining Everpure’s industry-leading Net Promoter Score. Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization.

WHAT YOU'LL DO

• Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.
• Lead Strategic Business Reviews & Governance: Partner with key customer executives, internal sales leaders, and partners to conduct regular business reviews, aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.
• Monitor Consumption & Health Signals: Continuously analyze customer hardware utilization, usage metrics, and overall health data to proactively deliver optimization recommendations, mitigate risks, and prevent churn.
• Advocate Cross-Functionally for Issue Resolution: Serve as the central point of contact and customer advocate, mobilizing cross-functional teams like Engineering, Support, and Product Management to swiftly resolve escalations and influence feature roadmaps.
• WHAT YOU BRING
• Customer Success & Engagement Expertise: 5 years minimum demonstrated experience owning a portfolio of large, complex accounts within a fast-paced enterprise IT or subscription-based environment, with a track record of driving customer retention, adoption, and satisfaction.
• Strategic Communication & Executive Presence: Exceptional capability to translate complex technical concepts into business outcomes, comfortably presenting and leading strategic discussions with cross-functional stakeholders and executive leadership.
• Cross-Functional Collaboration & Project Management: Strong organizational agility and problem-solving skills to manage multiple priorities simultaneously while aligning Sales, Support, and Product teams toward joint customer goals.
• Data Center & As-a-Service Acumen: Deep understanding of enterprise data center technologies, storage architecture, and subscription/consumption models.

WHAT YOU BRING

• Experience: 5+ years of experience in a customer-facing, account management role
• Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships .
• Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes .
• Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives .
• Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions .

Location & Work Environment:

We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina, New York or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave .

#LI-ONSIT

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$97,000 - $173,000 USD

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.