Customer Success Manager

New York tech; Lehi, New York, Raleigh, Santa Clara (UT, NY, NC, CA); On-site; USD 97,000 - 173,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Team events

Job summary

Everpure seeks a Senior Customer Success Manager to own post-sales lifecycle for a portfolio of enterprise accounts across Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will drive onboarding, business reviews, and value optimization with sales, engineering, and product partners.

You will translate technical concepts into business outcomes for executives, monitor health signals, and proactively prevent churn while contributing to scaling our global CS organization.

Qualifications

• Minimum 5 years in customer success or account management for enterprise IT or SaaS.
• Proven ability to drive retention, adoption, and satisfaction across large accounts.
• Strong ability to translate technical concepts into business outcomes.
• Knowledge of data center technologies, storage architectures, or subscription/consumption models.

Responsibilities

• Own post-sales lifecycle for a portfolio of accounts, including onboarding and adoption.
• Lead business reviews with executives to align roadmaps with business goals.
• Monitor usage signals and health data to optimize value and prevent churn.
• Coordinate with engineering, support, sales and product teams to resolve escalations.
• Identify expansion opportunities and drive customer retention.

Skills

Customer Success

Account management

Executive communication

Cross-functional collaboration

Storage/data center knowledge

Job description

# Customer Success ManagerPure StorageLehi, Utah; New York, New York; Raleigh, North Carolina; Santa Clara, California · posted Oct 23, 2026On this pageRole detailsAbout this opportunityMore jobs at Pure Storage →Company profile →## Role detailsApply on the company site →## About this opportunityEverpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.THE ROLEAs a Customer Success Manager (CSM) at Everpure, you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio—including Evergreen//One, Evergreen//Flex, and Everpure Cloud. You will bridge technical and business outcomes by collaborating closely with Sales, Engineering, Support, and Executive Leadership to advocate for your accounts and deliver tailored, high-touch experiences. Your primary goal is to maximize customer lifetime value, satisfaction, and retention, directly sustaining Everpure’s industry-leading Net Promoter Score. Beyond portfolio ownership, you will help shape the tools, workflows, and programs that power our scaling global Customer Success organization.WHAT YOU'LL DO• Drive Portfolio Onboarding & Value Adoption: Own the post-sales customer lifecycle for an assigned account portfolio, guiding customers through onboarding, deployment, and ongoing capacity planning to ensure maximum return on investment for their Everpure solutions.• Lead Strategic Business Reviews & Governance: Partner with key customer executives, internal sales leaders, and partners to conduct regular business reviews, aligning technical roadmaps with long-term business goals to ensure high retention and expansion opportunity identification.• Monitor Consumption & Health Signals: Continuously analyze customer hardware utilization, usage metrics, and overall health data to proactively deliver optimization recommendations, mitigate risks, and prevent churn.• Advocate Cross-Functionally for Issue Resolution: Serve as the central point of contact and customer advocate, mobilizing cross-functional teams like Engineering, Support, and Product Management to swiftly resolve escalations and influence feature roadmaps.• WHAT YOU BRING• Customer Success & Engagement Expertise: 5 years minimum demonstrated experience owning a portfolio of large, complex accounts within a fast-paced enterprise IT or subscription-based environment, with a track record of driving customer retention, adoption, and satisfaction.• Strategic Communication & Executive Presence: Exceptional capability to translate complex technical concepts into business outcomes, comfortably presenting and leading strategic discussions with cross-functional stakeholders and executive leadership.• Cross-Functional Collaboration & Project Management: Strong organizational agility and problem-solving skills to manage multiple priorities simultaneously while aligning Sales, Support, and Product teams toward joint customer goals.• Data Center & As-a-Service Acumen: Deep understanding of enterprise data center technologies, storage architecture, and subscription/consumption models.WHAT YOU BRING• Experience: 5+ years of experience in a customer-facing, account management role• Customer Success & Technical Account Expertise: Proven success in customer-facing account management or customer success roles within enterprise IT, data center environments, or SaaS/as-a-Service platforms, with a strong ability to manage complex, multi-stakeholder relationships.• Technical Communication & Strategic Problem Solving: Ability to articulate technical storage and data center concepts clearly to both technical engineers and executive-level audiences, connecting technical capabilities directly to business outcomes.• Cross-Functional Collaboration & Escalation Management: Demonstrated track record of orchestrating internal resources across engineering, support, sales, and executive teams to navigate critical escalations, execute account action plans, and drive joint growth initiatives.• Adaptability & Continuous Improvement: Ability to exercise independent judgment and thrive in a fast-paced environment by helping define, refine, and operationalize processes within evolving business functions.Location & Work Environment: We are primarily an in-office environment and therefore, you will be expected to work from the Lehi, North Carolina, New York or Santa Clara office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave.#LI-ONSITSalary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.This role may be eligible for incentive pay and/or equity.There is no application deadline and we accept applications on an ongoing basis until the job is filled.The annual base salary range is:$97,000—$173,000 USDWHAT YOU CAN EXPECT FROM US:• Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in TechnologyTM, Fortune's Best Workplaces in the Bay AreaTM, and certified as a Great Place to Work!• Team: We build each other up and set aside ego for the greater good.And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.Join us and bring your best.