Customer Success Manager

Streamline Healthcare Solutions LLC; Kalamazoo (MI); Remote; USD 70,000 - 80,000; Full time

Job summary

Streamline Healthcare Solutions LLC is seeking a Customer Success Manager for a remote role based in the United States. You will manage multiple customer accounts, provide product and industry consultation, and coordinate with product, development, and support teams to ensure an exceptional customer experience.

The position aligns with Mountain or Central time zones and requires up to 20% travel, with a strong focus on sustaining customer satisfaction and retention.

Qualifications

• Bachelor's degree or higher required.
• Prior Customer Success Manager experience desirable.
• Experience in Project Management and Change Leadership is a plus.
• Background in Behavioral Healthcare or Electronic Medical Records preferred.
• Excellent interpersonal and written/oral communication skills.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules as needed.

Responsibilities

• Manage multiple customer accounts and understand customer needs.
• Coordinate projects to ensure deliverables are met.
• Hold regular meetings to align with customer needs.
• Provide product and industry consultation.
• Support cross-team collaboration with product, developers, testers and others.
• Maintain customer retention and satisfaction levels (85%+).

Skills

Customer success management

Project management

Communication skills

Problem solving

Education

Bachelor's degree or higher

Tools

EMR systems

Job description

Job Description: About Streamline Healthcare Solutions: Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. This is a remote position based in the United States. The salary range for this role is $70,000 - $80,000 per year, DOE. Employment visa sponsorship is not available for this position.

Job Summary for the Customer Success Manager

Customer Success Managers are responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer and coordinate across teams to ensure an exceptional customer experience. This position will normally work a schedule aligning with Mountain or Central time to support customers in those time zones.

Job Responsibilities for the Customer Success Manager

• Manage multiple customer accounts: Understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to resources neededFacilitate sales of added functionality and modules to increase the customer’s efficiency.
• Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff.
• Maintain customer retention
• Customer Satisfaction Rating of 85% or greater

Job Requirements for the Customer Success Manager

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
• Excellent interpersonal skills and effective written and oral communication skills.
• Innovative Critical thinking, problem solving abilities.
• Willingness to travel up to 20%.
• Willingness to work alternate schedules, as required.

Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. Thank you for your interest in a career with us! At Streamline Healthcare, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to empower people who help those in need Our customers are engaged in helping the most vulnerable people in society. This is a high calling - one we are proud to support. At Streamline Healthcare Solutions, we are constantly innovating; our goal is to develop technology that enhances and transforms our customers businesses and helps them to improve the quality of life for those in need. Whether you're an experienced professional or a student looking for an internship, there's a place for you at Streamline Healthcare.