Customer Success Manager

Liftify Prime Hospitality Group; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Flexible PTO

401(k)

Job summary

Liftify Prime Hospitality Group is seeking a client-focused Customer Success Manager to oversee a portfolio of multi-location and franchise accounts from onboarding through renewal. You’ll own relationships and steer growth plans aligned with operators’ revenue goals.

Collaborate with Implementation and Product to get customers live quickly, conduct business reviews, and translate the Liftify Index into actionable next moves.

Qualifications

• 3+ years in customer success, account management, or operations in SaaS or home services.
• Track record of owning outcomes, not just tickets.
• Comfort talking numbers with owners and executives.

Responsibilities

• Own the relationship for a portfolio of multi-location and franchise accounts, from onboarding through renewal.
• Build quarterly growth plans tied to each operator’s reputation and revenue goals.
• Run business reviews with owners and executives, translating the Liftify Index into clear next moves.
• Partner with Implementation and Product to get customers live fast and keep them growing.
• Own retention and expansion for your book, spotting risk early and acting on it.

Skills

Customer success

Account management

SaaS experience

Job description

Own a book of multi-location home services brands end to end — from kickoff through renewal — and be the operator-first partner behind every outcome.

What you’ll do

• Own the relationship for a portfolio of multi-location and franchise accounts, from onboarding through renewal.
• Build quarterly growth plans tied to each operator’s reputation and revenue goals.
• Run business reviews with owners and executives, translating the Liftify Index into clear next moves.
• Partner with Implementation and Product to get customers live fast and keep them growing.
• Own retention and expansion for your book, spotting risk early and acting on it.

What we’re looking for

• 3+ years in customer success, account management, or operations — ideally in SaaS or home services.
• A track record of owning outcomes, not tickets.
• Comfort talking numbers with owners and executives.
• Clear, plain-spoken communicator who follows through.

Nice to have

• Background in the trades or multi-location operations.
• Experience with reputation, marketing, or local search tools.

Why Liftify

We’re the trust layer for home services — ranked #1 for results on G2 out of 270 companies, serving 1,000+ locations across North America. You’ll work with operators who’ve built and scaled real businesses, own outcomes that show up in the numbers, and get comprehensive benefits, flexible PTO, and 401(k).