Customer Success Manager

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 90,000 - 120,000; Full time

Job summary

All Lines Technology Inc. is seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization.

This strategic, customer-facing role is responsible for managing relationships with All Lines Technology Inc.'s largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success. The Customer Success Manager partners with customer executives, IT leadership, and internal teams to

Qualifications

• Experience in Customer Success or related field is preferred.
• Ability to manage relationships with top-tier, complex clients.
• Strong communication and strategic planning skills.

Responsibilities

• Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
• Develop executive-level relationships and understand customer objectives, technology environments, and success metrics.
• Lead Strategic Business Reviews (SBRs) and present insights, trends, risks, opportunities, and recommendations.
• Create and execute customer success plans to drive retention, satisfaction, adoption, and long-term growth.
• Act as the voice of the customer by identifying risks and coordinating internal resources to ensure outcomes.
• Collaborate with Service Delivery, Professional Services, Security, Sales and Project Management to align services with goals.
• Analyze customer health, service trends, project performance, and outcomes to suggest improvements and initiatives.
• Support customer retention and growth through consultative planning and trusted-advisor relationships.

Skills

Executive presence

Business acumen

Technical aptitude

Customer relationship management

Job description

All Lines Technology is seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines Technology's largest and most complex clients, serving as a trusted advisor who aligns technology investments with business objectives and drives long-term customer success.

Job Summary

The Customer Success Manager partners with customer executives, IT leadership, and internal teams to identify opportunities, mitigate risks, improve customer outcomes, and strengthen strategic partnerships. A key responsibility of this role is leading Strategic Business Reviews (SBRs), delivering data-driven insights, technology recommendations, and actionable plans that support customer goals.

Success in this position requires strong business acumen, technical aptitude, executive presence, and a passion for building long-term customer relationships.

Key Responsibilities

Customer Success Manager (CSM)

• Serve as the primary strategic advisor for an assigned portfolio of top-tier and complex clients.
• Develop executive-level relationships and maintain a deep understanding of customer business objectives, technology environments, and success metrics.
• Lead Strategic Business Reviews (SBRs), presenting operational insights, technology trends, risks, opportunities, and strategic recommendations.
• Create and execute customer success plans that drive retention, satisfaction, adoption, and long-term partnership growth.
• Act as the voice of the customer by proactively identifying risks, addressing concerns, and coordinating internal resources to ensure successful outcomes.
• Collaborate with Service Delivery, Professional Services, Security, Sales, and Project Management teams to align services with customer goals.
• Analyze customer health, service trends, project performance, and business outcomes to recommend improvements and strategic initiatives.
• Support customer retention and growth through consultative planning and trusted-advisor relationships.