Customer Success Manager

Iconic Care Support Services; Cleveland (OH); On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Iconic Care Support Services seeks a candidate to own the Cleveland metro, visiting skilled nursing facilities, building relationships with Administrators and Directors of Nursing, and coordinating with our clinical team. You won't need a clinical background—the clinical conversation is handled on the call by Dr.

Morris. You will be back in the same buildings regularly, turning front-desk hello into trusted partnerships, logging visits in HubSpot, and keeping a clean pipeline so calls are ready

Qualifications

• Reliable multi-site field presence across a metro area.
• Ability to build trust with administrators, DONs, and facility staff.
• Strong organizational skills to follow a system and log visits.

Responsibilities

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs.
• Set up alignment calls with Administrator and DON.
• Log every visit and meeting in HubSpot.
• Maintain a clean pipeline so each booked call is ready for handoff.

Skills

Relationship building

Communication

Systematic follow-up

HubSpot experience

Travel readiness

Tools

HubSpot CRM

Job description

You'll own the Cleveland metro. You'll visit skilled nursing facilities across the metro, build relationships with

Administrators and Directors of Nursing, and set up alignment calls with Dr. Morris and our Director of

Revenue Operations. You don't need a clinical background, because Dr. Morris handles the clinical

conversation on the call. Your job is building trust in the building and getting the right people on the

calendar.

Because this is a home territory, you'll be back in the same buildings regularly. Those who do best here

turn a front-desk hello into a first-name relationship with the DON.

If you're picturing struggling to get past the front desk and getting shown the door, this is the opposite. Facilities need

what we have. In-house physiatry is in high demand and hard to find, and most buildings have been trying to

get this kind of coverage for a long time. When you walk in, you're not selling something. You're a partner to our

clinical team, helping facilities get the care their patients need.

When it's done right, staff don't see you as a marketer. They see you as part of the clinical care team, someone

who understands their challenges and connects them with Dr. Morris for the full clinical picture. Doors open

easily, and getting in front of the Administrator and Director of Nursing in person is usually the easy part.

Who we want (and who we don't)

We want people who learn quickly and are incredibly friendly/personable. We'll teach you the industry.

We are intentionally not looking for marketing reps from wound care, therapy, hospice, or other SNF vendor

companies. We want a different kind of presence in these buildings, not the one administrators already heard from

every week. You need to be good at following a system, keeping notes, and making friends.

What you'll do

• Repeatedly visit a set route of facilities across your metro.
• Build repeat relationships with front desk staff, Administrators, and DONs
• Set up alignment calls with both the Administrator and the DON attending
• Log every visit and meeting in HubSpot
• Keep a clean pipeline so every booked call is ready for a smooth handoff

Full-time or part-time:

You choose whether to work full-time or part-time. Full-time reps are eligible for company benefits,

including health, dental, and vision insurance and a 401(k). Part-time reps set a schedule that fits their life

and can still choose any of the three pay plans below. On a plan with a base salary, the base is prorated to

the time you work each month, and your bonus rates stay the same as a full‑time employee on that plan.

Choose how you’re paid

Everyone comes into this role with different goals, and life circumstances, so you choose how you're paid. We offer three

compensation plans, and every one is built around a $100,000 on target annual income for full-time employees:

• Full Commission . The highest commission rates and the most upside, for reps who want every dollar tied to their results.
• Base + commission . A guaranteed base salary with reduced commission rates, for steadier income while you build your territory.
• Partial Base + commission . A smaller base with commission rates in between, for a balance of stability and upside.

On every plan, you get paid at multiple stages as a facility moves forward, from the first initial meeting through signing. Commission is uncapped, and top performers earn well past the on target earning of $100,000. We'll walk through the exact numbers for each plan in your interview.

Mileage & Travel

reimbursed at company rate

Requirements

• Reliable vehicle and valid driver's license
• Able to pass a background check and meet facility visitor requirements
• A professional, trustworthy, kind presence in a healthcare setting

About IconicCare

IconicCare places an in‑house physiatrist in skilled nursing facilities at no cost to the facility. Our providers are in the building 2–3 days a week, focused on pain management, function, and skin integrity. That means

patients hit their discharge function goals, opioid use comes down, and falls and hospital readmissions drop.

We were founded by physiatrist Dr. Christian Morris, and we’re growing quickly into new markets.

The pay range for this role is:

50,000 - 150,000 USD per year (Cleveland, OH)